Janiah Phillips
Villa Rica,GA
Summary
Dynamic and versatile professional with a proven track record at Lowe's, consistently enhancing customer satisfaction through exceptional service and efficient order fulfillment. Demonstrating strong time management and team collaboration abilities, skilled in food preparation and customer service. Leveraging retail sales and upselling techniques, achieved significant improvements in the customer experience. Enthusiastic and detail-oriented individual with a strong background in customer service, currently seeking a part-time position as a bartender/server. Goal is to develop bartending skills while consistently delivering exceptional guest experiences while pursuing a degree in Dental Hygiene.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Associate Fulfillment
Lowe's
05.2024 - Current
- Provided exceptional customer service by assisting with product inquiries, resolving issues, and ensuring a positive shopping experience.
- Processed transactions, returns, and exchanges efficiently while maintaining accuracy and a friendly demeanor.
- Collaborated with team members to organize and maintain the sales floor, ensuring product displays were appealing and inventory was stocked.
- Fulfilled online customer orders by locating, picking, and packing items for in-store pickup or delivery, adhering to company standards for speed and accuracy.
- Communicated with team members and management to prioritize urgent orders and resolve discrepancies.
- Maintained a clean and organized workspace while adhering to safety and operational guidelines.
Associate
RaceTrac Petroleum, Inc.
05.2023 - 06.2024
- Rings up guests, with a courteous attitude and in a timely manner, on cash register and balances cash and inventory transactions
- I strive to help guest with any inquiries and focus on resolving guest complaint's
- Work as a team to maintain a clean environment inside and outside the store
- Focus on upselling product and new merchandise, and following company procedures
Customer Service Associate
Walmart
01.2023 - 05.2023
- I answered questions, provided up-to-date information, and addressed customer concerns-all with the utmost sense of care
- Took care of returning merchandise to their positions on the shelf, accepting exchange and returns of merchandise, making refund of money to customers, handled money orders, and ensured that balance of cash is maintained
Crew Member
McDonald's
10.2021 - 09.2022
- As a crew member I work in the kitchen preparing food and at the front counter helping customers through the ordering process
- More of my job duties include operating a cash register, running the drive-thru, cooking Big Macs and other menu items, cleaning the restaurant, and completing other assigned tasks
Kitchen Helper
The Birches Assisted Living
07.2021 - 10.2021
- Worked in an Assisted Living kitchen where I helped prepare food, washed dishes, cleaned the kitchen after hours, taking out the trash, and cleaning the dining area after every meal
Operator
Southwire 12 for Life
09.2019 - 03.2020
- I worked as an Operator on a conveyor belt with a team
- Learning to do various positions that wasn't included in my job title
Education
Associate - Dental Hygiene
West Georgia Technical College
La Grange, GACertified Phlebotomist - Phlebotomy
Newnan12.2022
High school diploma -
Villa Rica High School
Villa Rica, GA05.2021
Skills
- Food Preparation
- Time management
- Team collaboration
- Customer service
- Cash handling
- Heavy lifting
- Cleaning
- Drivers license
- Order picking
- Fulfillment
- Kitchen Experience
- Food Service
- Food Handling
- Serving Experience
- Meal Preparation
- Cashiering
- Cooking
- Home Care
- Food Safety
- Venipuncture
- Phlebotomy
- Vital Signs
- Typing
- Sales
- Cash register
- Retail sales
- Sales and upselling
Certification
- Certified Phlebotomist, 11/01/22, Present
- Driver's License
Timeline
Customer Service Associate Fulfillment
Lowe's
05.2024 - Current
Associate
RaceTrac Petroleum, Inc.
05.2023 - 06.2024
Customer Service Associate
Walmart
01.2023 - 05.2023
Crew Member
McDonald's
10.2021 - 09.2022
Kitchen Helper
The Birches Assisted Living
07.2021 - 10.2021
Operator
Southwire 12 for Life
09.2019 - 03.2020
Certified Phlebotomist - Phlebotomy
High school diploma -
Villa Rica High School
Associate - Dental Hygiene
West Georgia Technical College