Ja'Niah Ushery
Cincinnati
Summary
Outside sales specialist with strength in negotiations, e-commerce and customer service. Excellent interpersonal and time management skills.
Sales professional equipped with robust background in fostering client relationships and achieving sales targets. Known for strong focus on teamwork and delivering results. Adaptable to changing market conditions and skilled in persuasive communication and strategic planning.
Developed skills in fast-paced sales environment, focusing on customer relationship management and persuasive communication. Excels in understanding customer needs and delivering tailored solutions. Seeking to transition into new field, leveraging strong interpersonal and problem-solving abilities to achieve impactful results.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Sales Representative
Ignite Inc.
10.2024 - 11.2024
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Assistant Manager Retail
Kids Foot Locker
02.2023 - 10.2024
- Handled customer, did returns/exchanges/orders, went through hiring employees
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Call Center Representative
Larosa Call Center
02.2022 - 08.2022
Took over the phone delivery and pickup orders
Education
High School -
Western hills university high school
Cincinnati, OH05.2023
Skills
- Customer service
- Time management
Money handling
Team leadership
Decision-making
Problem-solving
- Staff training and development
- Goal setting
- Retail operations
Team building
Employee scheduling
Recruiting and interviewing
Certification
CPR Certification
Additional Information
Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Timeline
Sales Representative
Ignite Inc.
10.2024 - 11.2024
Assistant Manager Retail
Kids Foot Locker
02.2023 - 10.2024
Call Center Representative
Larosa Call Center
02.2022 - 08.2022
High School -
Western hills university high school