Ja'Niah Ushery
Kids Foot Locker
Cincinnati,OH
1
Certification
3
years of professional experience
Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Work History
Assistant Manager Retail
1 Year 8 Months- Handled customer, did returns/exchanges/orders, went through hiring employees
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Call Center Representative
6 Months- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Education
High School
Skills
Customer service
Money handling
Team leadership
Decision-making
Problem-solving
Time management
Staff training and development
Goal setting
Retail operations
Team building
Employee scheduling
Recruiting and interviewing
Customer relationship management (CRM)
Certification
CPR Certification
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- CPR certification
- Supervised team of up to 5 staff members a work day.
Timeline
Assistant Manager Retail
Kids Foot Locker
02.2023 - 10.2024Read More
Call Center Representative
Larosa Call Center
02.2022 - 08.2022Read More
Western Hills University High School
High School
Read More