Janibell Almonte Pena
Athens,AL
Summary
Dynamic and customer-focused professional with extensive experience in customer service and team leadership. Passionate about creating positive experiences for clients and building rapport in diverse environments. Seeking to leverage my skills in communication, empathy, and problem-solving as a Flight Attendant with Delta Airlines.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Manager
Chipotle Mexican Grill
04.2022 - Current
- Ensured high-quality food service while maintaining strict food safety standards
- Resolved customer issues promptly to foster positive dining experiences
- Managed crew schedules, developed training programs, and conducted performance reviews to enhance team efficiency
- Handled administrative duties, including cash handling and inventory management, ensuring smooth operations.
Production Associate
Mazda Toyota Manufacturing
03.2023 - 11.2023
- Collaborated with a diverse team to assemble high-quality automotive components
- Adhered to strict safety protocols and quality standards to maintain operational efficiency
- Developed strong relationships with team members, contributing to a positive work environment.
Sales Associate/Auto Sales Representative
Landers McLarty Dodge Chrysler Jeep Ram
02.2021 - 12.2021
- Provided exceptional customer service by assisting clients with inquiries and guiding them through the purchasing process
- Exceeded monthly sales goals through effective negotiation and relationship-building skills
- Conducted credit checks and managed necessary paperwork, ensuring compliance with regulations.
Customer Service Associate
The Home Depot
08.2020 - 05.2021
- Managed purchase orders and deliveries, coordinating with dispatchers for timely fulfillment
- Enhanced customer satisfaction by providing accurate product information and resolving service issues
- Collaborated with sales teams to exceed customer expectations and improve service delivery.
Call Center Leader
Zona Franca de San Isidro
08.2018 - 02.2020
- Facilitated communication and collaboration among team members, enhancing overall productivity
- Organized travel arrangements and meetings for staff, demonstrating strong organizational skills
- Developed training programs that improved team efficiency and service quality.
Education
High School Diploma -
Liceo Manresa
Santo Domingo, DR06.2014
Skills
- Bilingual: Spanish (Expert)
- Customer Service Excellence
- Leadership & Team Development
- Problem Solving & Critical Thinking
- Effective Communication
- Organizational Skills
- Sales & Negotiation
- Computer Proficiency (Salesforce, Microsoft Office)
Certification
- Curso de Tripulante de Cabina (Cabin Crew Course)– Dominican Republic, 2017
- Driver License
- Food Handler Certification
Timeline
Production Associate
Mazda Toyota Manufacturing
03.2023 - 11.2023
Customer Service Manager
Chipotle Mexican Grill
04.2022 - Current
Sales Associate/Auto Sales Representative
Landers McLarty Dodge Chrysler Jeep Ram
02.2021 - 12.2021
Customer Service Associate
The Home Depot
08.2020 - 05.2021
Call Center Leader
Zona Franca de San Isidro
08.2018 - 02.2020
High School Diploma -
Liceo Manresa