Open To Work
Norma Alicia Lopez Ibarra
SANTAROSA,CA
Summary
Bilingual English/Spanish (Intermediate)
13+ Years of Warehouse and Production Experience
Known for working with my hands, learning quickly, and enjoying a challenge Adept at working independently or as a collaborative member of a team Significant knowledge of warehousing, and assembly line production
Enjoy providing excellent customer service as well as working behind the scenes
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
7
7
years of professional experience
Work History
Customer Service Manager
La mexicana ice cream shop
SANTAROSA, CA
07.2024 - Current
- Managed customer inquiries and resolved issues promptly for optimal satisfaction.
- Trained and mentored staff on service excellence and product knowledge.
- Implemented operational procedures to enhance service efficiency and quality.
- Collaborated with suppliers to maintain inventory levels and product freshness.
- Organized staff schedules to ensure adequate coverage during peak hours.
- Conducted customer feedback sessions to identify areas for service improvement.
- Provided exceptional customer service to ensure customer satisfaction.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Monitored staff performance to ensure adherence to customer service standards.
- Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
Customer Service Cashier
Taqueria molcajetes
SANTAROSA, CA
06.2019 - 06.2024
- Processed customer transactions accurately and efficiently at a busy taqueria.
- Maintained cleanliness and organization of the cashier area during peak hours.
- Assisted customers with menu selections and answered product-related inquiries.
- Handled cash, credit, and debit transactions using point-of-sale systems.
- Managed customer complaints professionally, providing solutions to enhance satisfaction.
- Trained new cashiers on operational procedures and customer service protocols.
- Greeted customers and provided friendly customer service.
- Resolved customer complaints in a professional manner.
- Collected credit card and cash payments to complete transactions for customer orders.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
Production Worker
Endologix
SANTAROSA, CA
08.2023 - 04.2024
- Operated assembly line equipment to produce medical devices efficiently.
- Collaborated with team members to maintain production schedules and workflow.
- Conducted quality inspections to ensure product standards and specifications.
- Followed safety protocols to minimize hazards and ensure workplace safety.
- Communicated effectively with supervisors regarding production needs and issues.
- Cleaned up work area at end of shift to maintain safe working environment.
- Followed safety protocols while operating machines and equipment.
Harvest Worker
Mycopia gourment mushrooms
SANTAROSA, CA
07.2019 - 03.2020
- Harvested gourmet mushrooms following established safety and quality standards.
- Maintained cleanliness and organization in the harvesting area throughout shifts.
- Operated tools and equipment for efficient mushroom harvesting processes.
- Inspected mushrooms for quality, removing damaged or subpar products.
- Followed instructions for proper storage and handling of harvested mushrooms.
Skills
- Customer service
- Team training
- Issue resolution
- Inventory management
- Customer relationship management
- Performance monitoring
- Problem solving
- Communication skills
- Team building and leadership
- Conflict resolution techniques
- Expertise in sales
- Cash handling
- Skilled multi-tasker
- Decision-making
- Microsoft outlook, word, and Excel
- Negotiation expert
- Quality assurance
- Customer focused
- Bilingual English/Spanish (Intermediate)
Languages
English
Elementary
Spanish
Native/ Bilingual
References
References available upon request.
Work Preference
Job Search Status
Open to workWork Type
Full TimePart TimeSalary Range
$45000/yr - $200000/yrTimeline
Customer Service Manager
La mexicana ice cream shop
07.2024 - Current
Production Worker
Endologix
08.2023 - 04.2024
Harvest Worker
Mycopia gourment mushrooms
07.2019 - 03.2020
Customer Service Cashier
Taqueria molcajetes
06.2019 - 06.2024