Janice Allen

• Analyzed and documented operational processes to identify inefficiencies and recommend

improvements.

• Designed dashboards and KPI reports to monitor performance trends and support strategic decisions.

• Conducted weekly and monthly audits across multiple systems to ensure data integrity and eliminate

duplicates.

• Collaborated with cross-departmental teams to streamline workflows and align with company

cost-reduction goals.

• Provided project support and administrative reporting to sales leadership and stakeholders.

• Managed daily dispatch operations for 23–40 field representatives, optimizing routes and resource

allocation.

• Collected, tracked, and analyzed dispatch records to identify bottlenecks and support upper

management decisions.

• Facilitated data-driven resource allocation by aligning technician skills with service demands.

• Streamlined reporting and documentation processes, reducing turnaround time for supervisors.

• Collected and analyzed client behavior data to improve treatment outcomes.
• Documented findings and communicated progress to cross-functional teams, parents, and supervisors.
• Ensured compliance with HIPAA while delivering data-driven insights to improve care quality.
• Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.