Hi, I’m
Janice Aranki
Financial And Prescription Assistance Counselor
Concord,NH
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
years of professional experience
3
years of post-secondary education
Work History
Concord HospitalConcord, NH
Financial and Prescription Assistance Counselor
07.2022 - 06.2023
Job overview
- Identified and counseled o patients on financial services for all aspects of aide and payment arrangement options, including but not limited to, Financial Assistance, NH Medicaid, Prescription Assistance, Chemotherapy Assistance, PCIP, Cobra, and other third party liability plans.
- Worked with internal and external departments and advocated as a community resource.
- Participated in complex discharge planning and focused on revenue cycle management for Concord Hospital.
- Worked closely with multiple medical practices to make sure patients that needed prescription assistance received it.
- Worked with pharmaceutical companies to ensure patients were enrolled in PAPs as well as to ensure timely delivery of patient's medications.
Concord HospitalConconrd, NH
Diagnostic Services & Pre-Surgical Registrar
07.2019 - 07.2022
Job overview
- Managed and created patient accounts for services rendered, including creating medical records.
- Responsible for engaging in one or more of the revenue cycle roles while working collaboratively with patients, patient's family, and our care team.
- Verified patient demographic information and supported financial compliance with insurance eligibility responses and collected and counseled on payment options.
- Proactively ensured that Financial Identification Numbers were correctly synchronized for patients with multiple diagnostic studies.
- Scheduled various diagnostic tests for patients requesting walk-in appointments.
- Regular usage of Concord Hospital's STRATUS device for patients needing language translation and American Sign Language.
- Daily collaboration with clinicians from multiple diagnostic modalities, including Nuclear Medicine, CT scan, MRI, Ultrasound and Cardiovascular services.
- Worked closely with scheduling department to ensure patients received pre-surgical testing appointments in a timely manner.
- Worked closely with Pre-Surgical testing team, organizing patient's chart for their visit.
- Prepared daily and weekly reports for Pre-Surgical testing team.
Awana ClubsStreamwood, IL
Customer Service Representative
03.2006 - 11.2010
Job overview
- Educated customers about product options to enhance their experience.
- Received and processed payments.
- Represented Awana as their ambassador in positive and professional manner.
- Served multiple customers simultaneously within stressful environment.
- Composed, sent, received, and distributed correspondence through letters and emails.
- Handled customer questions and complaints with professional courtesy.
- Oversaw training when new software was presented in office.
- Answered customer queries related to products, services or their specific accounts.
- Directed inbound calls to appropriate departments.
Education
Calvary Christian SchoolPlymouth, NH
High School Diploma
09.1995 - 05.1998
Skills
Financial services
undefinedTimeline
Financial and Prescription Assistance Counselor
Concord Hospital
07.2022 - 06.2023
Diagnostic Services & Pre-Surgical Registrar
Concord Hospital
07.2019 - 07.2022
Customer Service Representative
Awana Clubs
03.2006 - 11.2010
Calvary Christian School
High School Diploma
09.1995 - 05.1998
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