Summary
Overview
Work History
Education
Skills
Timeline
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Janice Baldwin

Cartersvile,GA

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

3
3
years of professional experience

Work History

Dispatcher

A Mobile Maintenance
Emerson, GA
07.2021 - Current
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Closely monitored dispatch board to triage and prioritize over 50 daily calls.
  • Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.
  • Developed successful tactics to sell products and services to customers

Specimen Collector

Andor Labs
Canton, GA
08.2019 - 02.2021
  • Provided superiors with work logs, demonstrating accountability
  • Processed payments and informed patients of physician availability
  • Maintained up to date knowledge of products and services
  • Worked to address all patient concerns in timely and effective manners
  • Completed in-house testing procedures for quick results.
  • Labeled and prepared specimens for shipment to laboratory facilities.

Education

Bachelor of Science - Business Administration And Management

Georgia Highlands College
Rome, GA
06.2026

High School Diploma -

Cartersville High School
Cartersville, GA
05.2018

Skills

  • Data Entry and Maintenance
  • Issue and Complaint Resolution
  • Upselling Products and Services
  • Calm and Professional Under Pressure
  • Microsoft Excel
  • Efficient and Detail-Oriented
  • Electronic Information Systems

Timeline

Dispatcher

A Mobile Maintenance
07.2021 - Current

Specimen Collector

Andor Labs
08.2019 - 02.2021

Bachelor of Science - Business Administration And Management

Georgia Highlands College

High School Diploma -

Cartersville High School

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Janice Baldwin