Experienced Customer Service Specialist delivering exceptional customer satisfaction through effective inquiry resolution and data analysis. Proven leadership in mentoring teams and implementing strategies that enhance service delivery and operational efficiency.
Work History
Customer Service Specialist
21 Years 7 Months
Kreinik Manufacturing | 06.1998 - 01.2020
Resolved customer inquiries efficiently through multiple communication channels, ensuring high satisfaction levels.
Developed and maintained comprehensive product knowledge to assist customers effectively and accurately.
Implemented process improvements that streamlined customer service operations, enhancing response times.
Trained and mentored junior staff on best practices in customer interactions and problem-solving techniques.
Analyzed customer feedback to identify trends and recommend enhancements to products and services.
Office Manager
6 Years 11 Months
Windsor Furniture | 03.1991 - 02.1998
Streamlined office operations, enhancing workflow efficiency and team productivity.
Managed inventory control processes, ensuring accurate stock levels and timely replenishment.
Developed training materials for new hires, improving onboarding experience and knowledge retention.
Performed weekly payroll and accounting functions.
Education
- Secretarial Studies
Parkersburg High School | Parkersburg, WV | 01-1973