Janice Carlson
St. Cloud,MN
Summary
Established Account Executive gifted at lead generation and resolving customer issues. Engaging and personable and increasing business opportunities through dynamic marketing strategies, sharp communication skills and dedication to customer service.
Overview
43
43
years of professional experience
Work History
Closing Account Executive
First American Title
St. Cloud, MN
07.2019 - 09.2023
- Facilitate closings on and off-site
- Notarize and verify appropriate execution of documents
- Verify all title, underwriting, lender and purchase agreement requirements are being met
- Verify appropriate disbursement of customer funds
- Review Purchase Agreement, lender's instructions and title commitment
- Resolve title problems and verify appropriate transfer of title
- Prepare Settlement Statement for closing
- Proof and review documentation for accuracy and content.
Escrow Officer
Burnet Title
St. Cloud
01.2014 - 06.2019
- Facilitate closings on and off-site
- Notarize and verify appropriate execution of documents
- Verify all title, underwriting, lender and purchase agreement requirements are being met
- Verify appropriate disbursement of customer funds
- Review Purchase Agreement, lender's instructions and title commitment
- Resolve title problems and verify appropriate transfer of title
- Prepare Settlement Statement for closing
- Proof and review documentation for accuracy and content.
Escrow Officer
Residential Title
St. Cloud, MN
08.2011 - 01.2014
- Facilitate closings on and off-site
- Notarize and verify appropriate execution of documents
- Verify all title, underwriting, lender and purchase agreement requirements are being met
- Verify appropriate disbursement of customer funds
- Review Purchase Agreement, lender's instructions and title commitment
- Resolve title problems and verify appropriate transfer of title
- Prepare Settlement Statement for closing
- Proof and review documentation for accuracy and content.
Escrow Officer
First American Title
St. Cloud, MN
11.2002 - 06.2011
- Facilitate closings on and off-site
- Notarize and verify appropriate execution of documents
- Verify all title, underwriting, lender and purchase agreement requirements are being met
- Verify appropriate disbursement of customer funds
- Review Purchase Agreement, lender's instructions and title commitment
- Resolve title problems and verify appropriate transfer of title
- Prepare Settlement Statement for closing
- Proof and review documentation for accuracy and content.
Branch Manager/Escrow Officer
Burnet Title
St. Cloud, MN
11.2000 - 11.2002
- Facilitate closings on and off-site
- Notarize and verify appropriate execution of documents
- Verify all title, underwriting, lender and purchase agreement requirements are being met
- Verify appropriate disbursement of customer funds
- Review Purchase Agreement, lender's instructions and title commitment
- Resolve title problems and verify appropriate transfer of title
- Prepare Settlement Statement for closing
- Proof and review documentation for accuracy and content.
Escrow Officer
First American Title
St. Cloud, MN
08.1998 - 11.2000
- Facilitate closings on and off-site
- Notarize and verify appropriate execution of documents
- Verify all title, underwriting, lender and purchase agreement requirements are being met
- Verify appropriate disbursement of customer funds
- Review Purchase Agreement, lender's instructions and title commitment
- Resolve title problems and verify appropriate transfer of title
- Prepare Settlement Statement for closing
- Proof and review documentation for accuracy and content.
Escrow Officer
Chicago Title
Modesto, CA
07.1985 - 03.1998
- Facilitate closings on and off-site
- Notarize and verify appropriate execution of documents
- Verify all title, underwriting, lender and purchase agreement requirements are being met
- Verify appropriate disbursement of customer funds
- Review Purchase Agreement, lender's instructions and title commitment
- Resolve title problems and verify appropriate transfer of title
- Prepare Settlement Statement for closing
- Proof and review documentation for accuracy and content.
Conservative Mortgage Company Loan Servicing
Minneapolis
02.1981 - 11.1984
- Improved borrower satisfaction by efficiently managing and resolving mortgage loan servicing inquiries.
- Collaborated with underwriters to ensure timely and accurate loan documentation processing.
- Handled escalated customer complaints professionally, finding mutually agreeable resolutions that preserved client relationships.
Education
High School Diploma -
Albany Senior High School
Albany, MNSkills
- Account Planning
- Customer Service
- Lead Generation
- Customer Relationship Management
- Pipeline Management
- Business Development
Positions
- Closing Account Executive, Burnet Title, St. Cloud, MN, 01/2014, current
- Residential Title Escrow Officer/Closer, St. Cloud, MN, 08/2011, 01/2014
- First American Title Escrow Officer/Closer, St. Cloud, MN, 11/2002, 06/2011
- Burnet Title Branch Manager/Escrow Officer, Waite Park, MN, 11/2000, 11/2002
- First American Title Escrow Officer, St. Cloud, MN, 08/1998, 11/2000
- Safetrans Account Representative, Eden Prairie, MN, 04/1998, 08/1998
- Chicago Title Insurance Co. Escrow Officer, Modesto, CA, 07/1985, 03/1998
- Conservative Mortgage Company Loan Servicing, Minneapolis, MN, 02/1981, 11/1984
Work Experience
- On and off-site, of documents, title, underwriting, lender, purchase agreement, of customer funds.
References
Available on request
Timeline
Closing Account Executive
First American Title
07.2019 - 09.2023
Escrow Officer
Burnet Title
01.2014 - 06.2019
Escrow Officer
Residential Title
08.2011 - 01.2014
Escrow Officer
First American Title
11.2002 - 06.2011
Branch Manager/Escrow Officer
Burnet Title
11.2000 - 11.2002
Escrow Officer
First American Title
08.1998 - 11.2000
Escrow Officer
Chicago Title
07.1985 - 03.1998
Conservative Mortgage Company Loan Servicing
Minneapolis
02.1981 - 11.1984
High School Diploma -
Albany Senior High School