Janice Carlson
St. Cloud,MN
Summary
Established Account Executive gifted at lead generation and resolving customer issues. Engaging and personable and increasing business opportunities through dynamic marketing strategies, sharp communication skills and dedication to customer service.
Overview
43
43
years of professional experience
Work History
Closing Account Executive
First American Title
2019.07 - 2023.09
- Facilitate closings on and off-site
- Notarize and verify appropriate execution of documents
- Verify all title, underwriting, lender and purchase agreement requirements are being met
- Verify appropriate disbursement of customer funds
- Review Purchase Agreement, lender's instructions and title commitment
- Resolve title problems and verify appropriate transfer of title
- Prepare Settlement Statement for closing
- Proof and review documentation for accuracy and content.
Escrow Officer
Burnet Title
2014.01 - 2019.06
- Facilitate closings on and off-site
- Notarize and verify appropriate execution of documents
- Verify all title, underwriting, lender and purchase agreement requirements are being met
- Verify appropriate disbursement of customer funds
- Review Purchase Agreement, lender's instructions and title commitment
- Resolve title problems and verify appropriate transfer of title
- Prepare Settlement Statement for closing
- Proof and review documentation for accuracy and content.
Escrow Officer
Residential Title
2011.08 - 2014.01
- Facilitate closings on and off-site
- Notarize and verify appropriate execution of documents
- Verify all title, underwriting, lender and purchase agreement requirements are being met
- Verify appropriate disbursement of customer funds
- Review Purchase Agreement, lender's instructions and title commitment
- Resolve title problems and verify appropriate transfer of title
- Prepare Settlement Statement for closing
- Proof and review documentation for accuracy and content.
Escrow Officer
First American Title
2002.11 - 2011.06
- Facilitate closings on and off-site
- Notarize and verify appropriate execution of documents
- Verify all title, underwriting, lender and purchase agreement requirements are being met
- Verify appropriate disbursement of customer funds
- Review Purchase Agreement, lender's instructions and title commitment
- Resolve title problems and verify appropriate transfer of title
- Prepare Settlement Statement for closing
- Proof and review documentation for accuracy and content.
Branch Manager/Escrow Officer
Burnet Title
2000.11 - 2002.11
- Facilitate closings on and off-site
- Notarize and verify appropriate execution of documents
- Verify all title, underwriting, lender and purchase agreement requirements are being met
- Verify appropriate disbursement of customer funds
- Review Purchase Agreement, lender's instructions and title commitment
- Resolve title problems and verify appropriate transfer of title
- Prepare Settlement Statement for closing
- Proof and review documentation for accuracy and content.
Escrow Officer
First American Title
1998.08 - 2000.11
- Facilitate closings on and off-site
- Notarize and verify appropriate execution of documents
- Verify all title, underwriting, lender and purchase agreement requirements are being met
- Verify appropriate disbursement of customer funds
- Review Purchase Agreement, lender's instructions and title commitment
- Resolve title problems and verify appropriate transfer of title
- Prepare Settlement Statement for closing
- Proof and review documentation for accuracy and content.
Escrow Officer
Chicago Title
1985.07 - 1998.03
- Facilitate closings on and off-site
- Notarize and verify appropriate execution of documents
- Verify all title, underwriting, lender and purchase agreement requirements are being met
- Verify appropriate disbursement of customer funds
- Review Purchase Agreement, lender's instructions and title commitment
- Resolve title problems and verify appropriate transfer of title
- Prepare Settlement Statement for closing
- Proof and review documentation for accuracy and content.
Conservative Mortgage Company Loan Servicing
Minneapolis
1981.02 - 1984.11
- Improved borrower satisfaction by efficiently managing and resolving mortgage loan servicing inquiries.
- Collaborated with underwriters to ensure timely and accurate loan documentation processing.
- Handled escalated customer complaints professionally, finding mutually agreeable resolutions that preserved client relationships.
Education
High School Diploma -
Albany Senior High School
Albany, MNSkills
- Account Planning
- Customer Service
- Lead Generation
- Customer Relationship Management
- Pipeline Management
- Business Development
Positions
- Closing Account Executive, Burnet Title, St. Cloud, MN, 01/2014, current
- Residential Title Escrow Officer/Closer, St. Cloud, MN, 08/2011, 01/2014
- First American Title Escrow Officer/Closer, St. Cloud, MN, 11/2002, 06/2011
- Burnet Title Branch Manager/Escrow Officer, Waite Park, MN, 11/2000, 11/2002
- First American Title Escrow Officer, St. Cloud, MN, 08/1998, 11/2000
- Safetrans Account Representative, Eden Prairie, MN, 04/1998, 08/1998
- Chicago Title Insurance Co. Escrow Officer, Modesto, CA, 07/1985, 03/1998
- Conservative Mortgage Company Loan Servicing, Minneapolis, MN, 02/1981, 11/1984
Work Experience
- On and off-site, of documents, title, underwriting, lender, purchase agreement, of customer funds.
References
Available on request
Timeline
Closing Account Executive
First American Title
2019.07 - 2023.09
Escrow Officer
Burnet Title
2014.01 - 2019.06
Escrow Officer
Residential Title
2011.08 - 2014.01
Escrow Officer
First American Title
2002.11 - 2011.06
Branch Manager/Escrow Officer
Burnet Title
2000.11 - 2002.11
Escrow Officer
First American Title
1998.08 - 2000.11
Escrow Officer
Chicago Title
1985.07 - 1998.03
Conservative Mortgage Company Loan Servicing
Minneapolis
1981.02 - 1984.11
High School Diploma -
Albany Senior High School