Janice Carter
Grovlend
Summary
Customer-focused and safety-driven professional with experience in high-volume service environments. Proven ability to remain calm under pressure, resolve customer concerns, and deliver exceptional service while maintaining strict safety compliance. CPR certified with strong communication, multitasking, and problem-solving skills, dedicated to creating a safe and positive passenger experience.
Overview
10
10
years of professional experience
Work History
Star Courier
Federal Express, FedEx
Leesburg
10.2024 - Current
- Delivered packages efficiently across designated routes.
- Maintained accurate records of deliveries and pickups.
- Communicated effectively with customers regarding delivery status.
- Operated delivery vehicles in compliance with safety regulations.
- Loaded and unloaded packages safely from delivery vehicles.
- Managed time effectively to meet tight delivery schedules.
- Collaborated with team members to optimize delivery processes.
- Provided exceptional customer service during all interactions.
- Followed safety protocols when loading, unloading, driving, and delivering items.
- Maintained accurate records of deliveries and pick-ups using computerized tracking systems.
- Drove company vehicle to transport goods between locations safely and efficiently.
- Collaborated with dispatch and team members to coordinate different routes and reallocate pickups and drop-offs.
Owner/Operator
LUXXURY IMPRESSIONSZ LLC
Clermont
07.2019 - 04.2024
- Managed daily operations and logistics for client projects.
- Developed marketing strategies to enhance brand visibility and engagement.
- Supervised staff to ensure quality service and adherence to company standards.
- Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
Server
Perkins Family Restaurant
Leesburg
04.2016 - 09.2018
- Provided exceptional customer service in fast-paced dining environment.
- Took and processed orders accurately for diverse menu items.
- Maintained cleanliness and organization of dining area and service stations.
- Handled cash transactions and processed payments efficiently.
- Collaborated with kitchen staff to coordinate timely food delivery.
- Managed guest complaints professionally to enhance dining experience.
- Provided excellent customer service to ensure satisfaction.
- Provided exceptional service to high volume of daily customers.
Education
Eastridge High School
CLERMONT, FLOSHA Bloodborne Pathogens Training -
360 Training Company
HIPAA -
360 training company
BLS -
National Cprf Foundation
Skills
Customer Experience & Conflict Resolution
Emergency Response & CPR Certified
Able to work independently and with a team and under pressure
Certified motivational speaker
- Conflict mediation
- 15 years of experience in customer service
- Excellent attention to detail
Timeline
Star Courier
Federal Express, FedEx
10.2024 - Current
Owner/Operator
LUXXURY IMPRESSIONSZ LLC
07.2019 - 04.2024
Server
Perkins Family Restaurant
04.2016 - 09.2018
Eastridge High School
OSHA Bloodborne Pathogens Training -
360 Training Company
HIPAA -
360 training company
BLS -
National Cprf Foundation