Summary
Overview
Work History
Education
Skills
Timeline
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Janice Chatman

Forney,TX

Summary

Knowledgeable Phlebotomist with solid background in phlebotomy procedures and patient care. Successfully performed blood draws and specimen processing, known for fostering teamwork contributing to accurate lab results in a timely fashion. Adaptable to changing needs and able to maintain high standards in patient care and lab procedures. Demonstrated proficiency in venipuncture and maintaining sterile environments.

Overview

21
21
years of professional experience

Work History

Phlebotomy Technician

Quest Diagnostics
10.2020 - 01.2025
  • Improved patient satisfaction by providing efficient, accurate, and timely blood draws.
  • Collected fluid or tissue samples by using appropriate collection procedures.
  • Tracked collected specimens by initialing, dating, and noting times of collection.
  • Reduced patient anxiety by using effective communication Job Accountabilities (Responsibilities)
  • Collect specimens according to established procedures. This includes, but not limited to: drug screens, biometric screening and insurance exams.
  • Administer oral solutions according to established training.
  • Research test/client information and confirm and verify all written and electronic orders by utilizing lab technology systems, Client contact, and approved tools.
  • Ability to navigate a computer and accurately enter data is a requirement to be successful in this role.
  • Obtain identification and accurately enter billing information and collect payments when required, following corporate policies.
  • Processing specimens including: labeling, centrifuging, aliquoting, freezing and preparing for transport as required by test order.
  • Perform all non-patient facing duties, including inventory, stock supplies, sanitizing, filing, answering phones and utilizing email as appropriate.
  • Read, understand and comply with departmental policies, protocols and procedures.
  • Assist with compilation and submission of statistics and data when required.
  • Maintain all appropriate phlebotomy logs in a timely manner and based on frequency, such as maintenance logs and temperature logs.
  • Complete online and in person training courses timely, and demonstrating empathy skills during blood draws.

Lead Phlebotomy Technician

Ochsner LSU Health Shreveport
04.2004 - 10.2020
  • Performed tasks as member of line staff to reduce wait time.
  • Notified management of compliance and workplace safety issues from department and recommended simple solutions.
  • Complied with internal SOPs and external regulations to achieve compliance, accuracy and efficiency in testing and administration of [Type] lab.
  • Adhered strictly to all HIPAA guidelines when handling sensitive patient data, ensuring confidentiality at all times.
  • Displayed excellent attention to detail when labeling specimens correctly to avoid errors that could lead to misdiagnosis.
  • Implemented inventory management strategies to reduce waste and optimize supply usage within the phlebotomy department.
  • Streamlined workflow for the phlebotomy team through effective communication and coordination with colleagues.
  • Supervised employees at multiple sites and reporting locations to maintain consistent practices across company.
  • Reduced wait times for patients by prioritizing urgent cases and managing appointment schedules accordingly.
  • Performed pediatric venipuncture successfully while creating a comfortable environment for young patients.
  • Managed daily activities and workflow of [Type] institution to collect, label and analyze samples correctly.
  • Improved patient experience by efficiently and accurately drawing blood samples in a timely manner.
  • Provided exceptional customer service, resolving patient inquiries or directing them to appropriate personnel as needed.
  • Developed strong relationships with patients of diverse backgrounds, fostering trust and comfort during procedures.
  • Assisted in training new phlebotomy technicians, sharing expertise and best practices to ensure high-quality performance.
  • Contributed to continuous improvement initiatives within the department by identifying areas for potential process enhancements.
  • Increased overall patient satisfaction with compassionate care, attentively addressing concerns and answering questions as needed.
  • Efficiently managed high-volume patient load during busy periods while maintaining accuracy in blood draws and documentation processes.
  • Participated in regular department meetings to discuss process improvements, share learnings, and stay informed about organizational updates.
  • Mentored junior phlebotomy technicians on effective blood draw techniques and best practices, elevating overall team performance.

Education

Respiratory Thearpy

Southern University At Shreveport
Shreveport, LA
05-2027

Phlebotomy

Delta Training Academy
Shreveport, LA
02-2007

High School Diploma -

Woodlawn High School
Shreveport, LA
05-1996

Skills

  • Blood collection techniques
  • Venipuncture
  • Patient preparation
  • Specimen labeling procedures
  • Order of draw
  • Venipuncture expertise
  • Infection control
  • Data entry
  • Sample and specimen collection
  • Specimen handling
  • Pediatric phlebotomy
  • Geriatric phlebotomy
  • Patient flow management

Timeline

Phlebotomy Technician

Quest Diagnostics
10.2020 - 01.2025

Lead Phlebotomy Technician

Ochsner LSU Health Shreveport
04.2004 - 10.2020

Respiratory Thearpy

Southern University At Shreveport

Phlebotomy

Delta Training Academy

High School Diploma -

Woodlawn High School

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