Janice C Morris
Rome,GA
Summary
I have 35 years of experience, and I am a Site Administrative Manager and Customer Service Trainer. The skills and experience that may benefit your company are knowledge of the AS/400, Microsoft Excel, Word, and PowerPoint, Customer Service Training, Database Administration, File Management Inventory Management, Notary Public, and Payroll Processing.
Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through 35 years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.
Overview
25
25
years of professional experience
Work History
Administrative Assistant
Georgia Department of Natural Resources
01.2021 - 06.2024
- Answered phones
- Kept spread sheets
- Placed requisitions for supplies
- Balanced the budget
- Booked camping reservations
- Canceled camping reservations
- Sole parking passes
- Collected money and made deposits
Recruiter
Personnel Staffing
10.2018 - 08.2020
- Answering multi-line phone system
- Help new candidates complete their applications and new hire documentation for employment.
- Match candidates with clients
- Complete payroll for all assigned associates
- New hire orientations to include drug and background screening.
- Administered client specific testing for potential candidates
- Monitor attendance and performance of associates.
- Liaison for assigned associates for any issue while on assignment.
Site Administrative Manager
Transdev on Demand
Rome, GA
05.2015 - 06.2018
- Planned and coordinated training for new recruits in addition to coaching and development for tenured employees.
- Provided information updates to agents from local operations in 14+ cities.
- Reviewed time keeping submissions of payroll, including punch corrections, holiday time and time off requests, and exceptions/incentives.
- Processed Personal Action Form, Leave of Absence, American Disabilities Act, and Family Medical Leave Act paperwork
- Managed escalated and overflow calls when necessary.
Customer Service Representative
Beaulieu Commercial
Adairsville, GA
03.1999 - 08.2006
- Used the AS400 system to maintain records of orders.
- Created reports for regional managers and the division president.
- Trained new customer service personnel.
Education
Certificate of Completion - Customer Service
North Metro Technical College
01.2000
Accounting Diploma - undefined
Georgia Northwestern Technical College
01.1995
Skills
- Service excellence
- Accurate data entry
- Experienced in software utilization
- Office management
- Office administration
- Proficient in Microsoft Word
- Prioritization and scheduling
- Microsoft Excel proficiency
- Efficient document organization
- Experienced in Microsoft Outlook management
- Client service excellence
- Proficient in computer applications
- Efficient record keeping
Timeline
Administrative Assistant
Georgia Department of Natural Resources
01.2021 - 06.2024
Recruiter
Personnel Staffing
10.2018 - 08.2020
Site Administrative Manager
Transdev on Demand
05.2015 - 06.2018
Customer Service Representative
Beaulieu Commercial
03.1999 - 08.2006
Accounting Diploma - undefined
Georgia Northwestern Technical College
Certificate of Completion - Customer Service
North Metro Technical College