Janice Cowser

Responsible for receiving reviewing and assigning all abuse report received from the Florida Abuse hotline. Prepared intake case files for Child Protective Investigator and Supervisors to go out to investigate if abuse or neglect is valid. Provide clerical support for a multi function, family safety unit. Reviewed databases for previous open case to direct families to safety programs.

• Implemented housekeeping processes to ensure that my work is faultless and executed to my client's satisfaction.
• Trained new workers on quality to maintain excellent customer service as a housekeeper.
• Responsible for perching, networking, advertising and billing.

• Interacted with customers concerns via a call center to maintain excellent customer satisfaction.

• Proficient in providing defined benefits, client's health and pension benefits.
• actively assist Financial Advisors in analyzing pension benefits.
• Assess training and developing needs of individual Custer Service Associates.
• Assist as a back-up Team Lead and crossed trained as an ATI back-up.