Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Janice Day

Marietta,GA

Summary

Motivated customer service and sales professional seeking increasing responsibility in retail industry. Skilled Head Cashier specializing in sales, service, and team leadership.

Seeking to transition into new field, utilizing skills developed in high-demand, customer-focused environment. Proficient in team leadership, operational management, and conflict resolution, consistently driving positive outcomes. Ready to apply strong foundation in these areas to new and challenging role.

Overview

2
2
years of professional experience

Work History

Shift Manager

Arby's Restaurant Group Inc.
07.2023 - Current
  • Followed store policies and procedures in regards to cleaning and sanitizing.
  • Inspected kitchen equipment regularly for proper functioning and safety hazards.
  • Built and maintained productive relationships with employees.
  • Took orders, prepared foods and processed payments in full-service establishment.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Maintained work area and kept cash drawer organized.
  • Prepared drinks, ice cream and other special items to complete food orders.
  • Informed customers of regular deals or monthly specials to upsell orders.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Prepared drive-thru station for next shift by refilling napkins, lids and straws at window.
  • Followed all safety protocols while operating restaurant equipment like fryers or grills.
  • Provided friendly customer service by addressing customer inquiries and resolving complaints in a timely manner.
  • Backed up front counter employees to maximize guest satisfaction with speedy service.
  • Greeted patrons, speaking clearly to take orders and give details about food items.
  • Operated drive-thru window efficiently to ensure fast order processing times.
  • Verified that orders were accurate and complete before delivering them to customers.
  • Supervised daily restaurant operations to ensure efficient service delivery and customer satisfaction.

Cashier

Dollar Tree Stores
12.2024 - 03.2025
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Processed customer payments quickly and returned exact change and receipts.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Discounted purchases by scanning and redeeming coupons.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Performed other duties as assigned by management.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Answered customer questions and provided store information.
  • Processed customer transactions efficiently using point-of-sale systems.

Education

High School Diploma -

East Orange Campus High School
06-2005

Skills

  • Drawer balancing
  • Returns processing
  • Product restocking
  • Cash handling expertise
  • Multi tasking
  • Great listening skills
  • Work ethic and integrity
  • Point-of-sale system
  • Basic math
  • Multitasking and organization
  • Attention to detail
  • Order taking
  • Customer service excellence
  • Cash handling oversight

Languages

English
Full Professional

Timeline

Cashier

Dollar Tree Stores
12.2024 - 03.2025

Shift Manager

Arby's Restaurant Group Inc.
07.2023 - Current

High School Diploma -

East Orange Campus High School

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Janice Day