Summer Mateo
Rochester,NY
Summary
Hardworking Bi- lingual employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Organized, motivated, and always eager to show the excitement in growing with a company and bringing the best version of themselves to the job. Able to close and open stores and manage shifts as a true team player as well as team leader.
Overview
2
2
years of professional experience
Work History
Shift Manager
Insomnia Cookies
Rochester, NY
09.2022 - 09.2023
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Monitored store operations to ensure compliance with company policies and procedures.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
- Investigated customer complaints regarding merchandise quality or availability promptly.
- Assisted in resolving escalated customer service issues in a timely manner.
- Provided coaching and guidance to team members when necessary to improve performance.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Responded quickly and effectively to emergency situations as they arose.
Morning Baker
Panera Bread
Rochester, NY
01.2022 - 11.2022
- Mixed, rolled, cut, shaped, and decorated dough items using hand tools or machines.
- Measured ingredients accurately using scales, measuring cups, and spoons.
- Operated ovens at the correct temperature to ensure quality of the finished product.
- Stored supplies and ingredients in designated areas in a safe manner.
- Followed safety regulations while working with hot equipment such as ovens and mixers.
- Followed code dating procedures and adhered to legal regulations governing product labeling and packaging.
- Created attractive dessert trays for catering events.
- Finished baked goods with glazes, icings and other toppings.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Decorated the front display for all baked goods to look appealing and visually pleasing to customers.
Education
High School Diploma -
06.2016
Skills
- Kitchen Equipment Operation
- Customer Service
- Cake Decorating
- Kitchen Safety
- Food Safety
- Team Player
- Conversant in English and Spanish
- Opening and Closing Duties
- Management
- Issue Resolution
- Store Organization
- Drawer Balancing
- Inventory Management
- Team Leadership
- Task Delegation
- Meal Preparation
- Safety Awareness
- Behavior Management Techniques
Timeline
Shift Manager - Insomnia Cookies
09.2022 - 09.2023
Morning Baker - Panera Bread
01.2022 - 11.2022
James Monroe Highschool - High School Diploma,
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