Janice Diesman
Huntington Beach Chrysler Dodge Jeep and Ram
Long Beach,Ca
29
years of professional experience
Dynamic Manager with extensive experience in Finance, Human Resources, and Operations, delivering innovative solutions in fast-paced, client-focused environments. Strong expertise in developing and implementing policies that enhance efficiency and personnel performance. Proven ability to lead large-scale projects while ensuring seamless daily operations. Excellent communicator with strategic vision for effective collaboration with senior management and clients.
Work History
Service BDC Manager
9 Years 6 Months- Improved lead conversion rates through streamlined sales management processes.
- Increased team performance by developing effective training programs for staff.
- Optimized follow-up procedures by analyzing data trends for timely customer responses.
- Aligned marketing and sales goals through coordinated cross-departmental collaboration.
- Enhanced customer satisfaction by leading a proactive customer service team.
- Mentored junior staff on customer interaction best practices and problem-solving techniques.
- Led BDC team to enhance customer engagement and satisfaction through targeted communication strategies.
- Developed training programs to improve staff performance and service quality in customer interactions.
Service BDC Manager
1 Year 1 Month- Enhanced operational efficiency by overseeing Business Development Center daily activities.
- Recruited and trained Service Coordinators, optimizing team performance and scheduling.
- Analyzed customer retention and sales data from General Motors and other sources.
- Coordinated appointments with vendors, addressing Special Order Parts and Due Bills.
- Generated daily, weekly, and monthly BDC reports to track performance metrics.
- Conducted training sessions by reviewing Customer/Coordinator call recordings and outcomes.
Guest Experience Manager
10 Months- Enhanced guest loyalty by effectively communicating feedback to management team.
- Developed daily survey reports to identify performance and improvement areas.
- Analyzed reports to pinpoint deficiencies and propose solutions to management.
- Improved social media ratings through strategic negative review management.
- Resolved client issues by identifying root causes and implementing solutions.
- Trained team members on brand standards and survey goals for consistency.
BDC Manager/Executive Administrative Assistant
4 Years 2 Months- Supported Director of Operations in managing service department and body shop.
- Generated CSI reports for Service Advisors and Sales Department analysis.
- Compiled and distributed monthly financial reports for month-end closing.
- Managed payroll for over 100 employees in the service department.
- Supervised cashiers, closed repair orders, and balanced cash receipts effectively.
- Oversaw loaner fleet operations for 45 vehicles, ensuring optimal service availability.
- Directed high-volume Call Center operations, handling 150 service appointments daily.
- Trained staff on service intervals, warranty, and parts pricing for four car lines.
- Analyzed monthly reports for BDC Call Center, managing up to 1,000 calls daily.
Caretaker
14 Years 1 Month- Made sure to keep all medical incisions were kept cleaned, daily medications were given properly, bathing, prepared meals, provided transportation to and from appointments, grocery shopping and house cleaning.
- Assisted clients with personal hygiene tasks to promote dignity and well-being.
- Managed daily care routines for clients, ensuring safety and comfort.
- Coordinated meal preparations, adhering to dietary restrictions and preferences.
Office Manager/Site Coordinator
2 Years 11 Months- Coordinated successful fundraising initiatives, enhancing community engagement and financial support.
- Collaborated with federal and state programs for No Child Left Behind compliance.
- Served as liaison among parents, students, and teachers to promote academic success.
- Managed travel arrangements, accounts payable/receivable, and payroll efficiently.
- Maintained positive relationships with parents, students, and vendors through effective communication.
- Oversaw inventory control and ordered supplies for office and cafeteria needs.
Office Manager
2 Years 4 Months- Ordered curriculum and office supplies, answered phones, filing, accounts receivables and payables, payroll, maintained students schedules/transcripts/report cards/attendance records, created and coordinated all fundraisers and handled all travel arrangements
Education
High School Diploma
- 3.8 GPA
Associate of Arts
- Coursework in Business, Management and Communications
- Accounting
Skills
Personnel management
Customer-oriented
Talented multi-tasker
Complex problem solving
Process improvement
Recruitment and talent development
Multi Telephone Switch Board Receptionist
Customer relations
Multi-site operations expert
Accounts payable and receivable
Flexible thinker
Customer needs assessment
Vendor sourcing and negotiations
Inventory control
Word Processing & Typing
Timeline
Service BDC Manager
Huntington Beach Chrysler Dodge Jeep and Ram
2017.04 - CurrentRead More
Service BDC Manager
Suburban Buick, GMC, Cadillac
2016.03 - 2017.04Read More
Guest Experience Manager
Fletcher Jones Management
2015.05 - 2016.03Read More
BDC Manager/Executive Administrative Assistant
Royal Motors Sales
2011.02 - 2015.04Read More
Office Manager/Site Coordinator
East County Boys & Girls Club
2004.03 - 2007.02Read More
Office Manager
Delta Christian Jr./Sr. High School
2002.01 - 2004.05Read More
Caretaker
IHSS
1998.01 - 2012.02Read More
Diablo Valley College
Associate of Arts
Read More
Pittsburg High School
High School Diploma
Read More