Katelyn Berry
Loudon,TN
Summary
Enthusiastic professional offering many years of experience in customer service industry. Focused on understanding and anticipating customer needs and working to meet and exceed expectations. Possesses strong organizational, follow-up and paper-flow handling skills.
Overview
10
10
years of professional experience
Work History
Service BDC Manager
Ted Russell Ford and Lincoln
Knoxville, Tennessee
02.2024 - Current
- Managed daily operations of BDC team to enhance customer engagement.
- Trained staff on effective communication strategies for customer interactions.
- Oversaw appointment scheduling to optimize service department efficiency.
- Developed and implemented training programs for new BDC employees.
- Analyzed customer feedback to improve service quality and response time.
- Monitored performance metrics to identify areas for improvement in service delivery.
- Facilitated regular team meetings to address challenges and share best practices.
- Reviewed performance metrics regularly to monitor progress against goals set for the BDC team.
Service Administrator
Wheeler Material Handling
Knoxville, TN
06.2023 - 02.2024
- Managed service requests for material handling equipment maintenance and repairs.
- Coordinated schedules for technician appointments and service calls effectively.
- Answered incoming calls from customers regarding technical inquiries and services.
BDC Representative
Ted Russell Ford
Knoxville, TN
06.2021 - 06.2023
- Scheduled appointments for service and sales consultations to optimize customer experience.
- Managed customer databases using CRM software to track interactions and follow-ups.
- Built relationships with customers through friendly interactions and follow-up communications.
BDC Sales Representative
Jim Cogdill CDJR
Knoxville, TN
11.2020 - 06.2021
- Built strong relationships with customers to enhance satisfaction and loyalty.
- Assisted customers in selecting vehicles that met their needs and preferences.
- Managed customer inquiries and provided timely follow-up on sales leads.
Licensed Real Estate Salesperson
Weichert Realtors Advantage Plus
Knoxville , TN
05.2019 - 05.2021
- Assisted clients in buying and selling residential properties in diverse markets.
- Conducted property showings and open houses to attract potential buyers.
- Negotiated contracts and agreements to ensure favorable terms for clients.
Assistant Store Manager
Family Dollar Stores Inc.
Loudon, TN
05.2016 - 05.2019
- Ensured inventory accuracy through regular stock checks and audits.
- Implemented visual merchandising strategies to enhance product displays.
- Monitored sales performance and provided feedback to improve results.
Education
Real Estate
Tennessee Academy of Real Estate
Chattanooga, TN05.2019
High School Diploma -
Rhea County High School
Evensville, TN05.2016
Skills
- Microsoft Office suite
- Market research
- Cold calling
- Property showing
- CRM software use
- Contracting
- Marketing development
- Business operations
- Relationship development
- Inventory management
- Operational improvement
- Customer service
- Issue and conflict resolution
- Staff development
- Supervision & leadership
- Asset Management
- Money Management
- Exceptional customer service
- Telephone Etiquette
- Account Management
- Payment Processing
- Shipping and Receiving Understanding
- Payroll Administration
Timeline
Service BDC Manager
Ted Russell Ford and Lincoln
02.2024 - Current
Service Administrator
Wheeler Material Handling
06.2023 - 02.2024
BDC Representative
Ted Russell Ford
06.2021 - 06.2023
BDC Sales Representative
Jim Cogdill CDJR
11.2020 - 06.2021
Licensed Real Estate Salesperson
Weichert Realtors Advantage Plus
05.2019 - 05.2021
Assistant Store Manager
Family Dollar Stores Inc.
05.2016 - 05.2019
High School Diploma -
Rhea County High School
Real Estate
Tennessee Academy of Real Estate