Josseline Gonzalez
Brandon,USA
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
12
12
years of professional experience
Work History
Service BDC Manager
Courtesy Toyota of Brandon
Brandon, FL
11.2025 - Current
- Team Leadership & Coaching
- Supervise, train, and motivate the BDC service team.
- Monitor performance, provide feedback, and conduct regular coaching sessions.
- Create a positive, productive, and customer-focused work environment.
- Ensure all customer inquiries are answered professionally and in a timely manner.
- Track and manage service appointment demand and scheduling capacity..
Service BDC Representative
Asbury
Brandon, FL
03.2025 - Current
- Provide detailed pricing estimates and explain service procedures to enhance customer understanding.
- Transfer calls to Service Advisors for specialized support and maintain smooth communication between customers and service staff.
- Manage appointment calendar to optimize shop productivity and customer convenience.
- Managed inbound and outbound customer communications to enhance service quality.
- Developed and implemented process improvements to streamline lead management.
Admissions Representative
Shear Excellence
Tampa, FL
04.2024 - 12.2024
- Communicating with prospective students, answering questions about the school, the application process and administration standards.
- Guided prospective students through admissions process, ensuring clarity and understanding of requirements.
- Scheduled appointments to meet with students face-to-face and discuss education plans.
- Explained admissions procedures and courses offered to potential students.
- Conducted detailed tours of campus facilities, leading to increased interest among prospective students.
CSR - Customer Service Representative
Ferman Chevrolet
Brandon, FL
09.2020 - 10.2021
- Educated customers about billing, payment processing and support policies and procedures.
- Check In and deliver cars when repairs are completed.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by providing accurate product information and service recommendations.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Gatekeeper
Bullet Line
Miami, FL
07.2017 - 07.2018
- Managed client communications to ensure accurate order processing and fulfillment.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Office Assistant
Bullet Line
Miami, FL
02.2017 - 06.2017
- Improved data accuracy, entering and updating records in database with keen eye for detail.
- Input data into spreadsheets and databases.
- Utilized office management software to record and track customer information.
- Managed inventory and supply procurement, ensuring resource availability for daily operations.
Customer Service Lead
A'gaci
Miami, FL
03.2015 - 02.2017
- Provided high-quality customer service to optimize customer purchasing and payment process.
- Creates and maintains a high-quality work environment so team members are motivated to perform at their highest level.
- Led customer service team to improve response times and enhance customer satisfaction.
Sales Associate
Top of The Line Fragrances
Miami, FL
06.2014 - 03.2015
- Negotiated prices, terms of sales and service agreements.
- Assisted customers in selecting fragrances that align with personal preferences and occasions.
- Built relationships with customers and the community to promote long-term business growth.
Education
GED -
Miami Dade College
Skills
- Customer service
- Multitasking Abilities
- Phone etiquette
- Office experience
- Multitasking Abilities
- Order processing
- Inventory management
Languages
Spanish - Fluent
English - Fluent
Timeline
Service BDC Manager
Courtesy Toyota of Brandon
11.2025 - Current
Service BDC Representative
Asbury
03.2025 - Current
Admissions Representative
Shear Excellence
04.2024 - 12.2024
CSR - Customer Service Representative
Ferman Chevrolet
09.2020 - 10.2021
Gatekeeper
Bullet Line
07.2017 - 07.2018
Office Assistant
Bullet Line
02.2017 - 06.2017
Customer Service Lead
A'gaci
03.2015 - 02.2017
Sales Associate
Top of The Line Fragrances
06.2014 - 03.2015
GED -
Miami Dade College