Janice Faley
Hermitage
Summary
Highly motivated, professional with over 20 years experience in Customer Service. Possesses excellent communication and interpersonal skills with a proven ability to work independently and as a part of a team. Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
9
9
years of professional experience
Work History
Assistant Store Manager
Dollar Tree Corporation
01.2025 - Current
- Responsible for daily cash deposits, petty cash, tills
- Make sure daily/weekly schedules are adhered to
- Resolves customer complaints
- Provides information on store products
- Orders supplies/inventory, set store displays, ect. in a timely manner
- Assist customers with inquiries and provide general information regarding store products.
- Handle member issues including complaints and errors in an acceptable manner.
- Coordinates refunds, exchanges, and gift card purchases
- Processes coin/cash exchange in cash office
Cat B Helper
Wells Enterprises
LeMars, IA
12.2021 - 06.2023
- Responsible for following manufacturers guidelines for producing ice cream
- Assisted in maintaining cleanliness and organization of work areas to ensure safety compliance.
- Supported team members in daily operations, adapting quickly to changing needs.
- Followed safety protocols to minimize risks during cleaning and maintenance tasks.
- Contributed positively to team dynamics, fostering a collaborative work environment.
- Followed supervisor instructions to complete tasks on time.
Night Warehouse Supervisor
Five Star Food Services
Nashville, TN
10.2016 - 08.2018
- Responsible to hire, train staff of approximately 15 staff
- Handled cash drop offs from drivers
- Supervised night operations to ensure efficient workflow and adherence to safety standards.
- Implemented process improvements that increased order fulfillment speed and accuracy.
- Collaborated with cross-functional teams to address operational challenges and streamline processes.
- Monitored performance metrics, identifying areas for enhancement in productivity and efficiency.
Education
High School Diploma -
Madison High School
Madison TNSkills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Staff supervision
- Pricing and markdowns
- Work Planning and Prioritization
- Cash auditing
- POS systems
- Attention to detail
- Time management
United States Marine Corps
- Honorable Discharge
- 1980-1983
Timeline
Assistant Store Manager
Dollar Tree Corporation
01.2025 - Current
Cat B Helper
Wells Enterprises
12.2021 - 06.2023
Night Warehouse Supervisor
Five Star Food Services
10.2016 - 08.2018
High School Diploma -
Madison High School