Janice Felder
McKinney
Summary
Consultant-Medical Resources and radiologic technologist with a proven track record at State Farm Insurance and Arkansas Children’s Hospital. Excels in enhancing team communication, driving continuous improvement with a keen eye for detail, and building strong relationships. Excels in training, data analysis and problem-solving.
Overview
31
31
years of professional experience
Work History
Consultant Medical Resources
State Farm Insurance
04.2000 - Current
- Enhanced communication among team members to foster collaborative and supportive work environment.
- Identified areas of improvement for E4 demand pool, implementing targeted solutions to increase productivity. This includes the pre-cert penalty issue across providers in New Jersey.
- Delivered high-quality presentations to claims partners
- Analyzed data sets to identify trends and opportunities for process improvements including the PRP project.
- Designed tailored training programs for employees in the E4 demand pool.
- Developed and maintained strong relationships with E4 and A1 claim handlers as well as CLC and E4 leadership.
- Evaluated customer needs and feedback to drive product and service improvements.
- Worked with analyst on requirement document for getting Category III fees added to Decision Point.
- Provided coaching to new employees in Medical Resources as well as training for working PRP queue.
Health Claims Examiner
State Farm Insurance
09.1998 - 04.2000
- Analyzed information gathered from investigations and reported findings.
- Examined forms to determine insurance coverage and validity.
- Performed routine data entry or document management.
- Informed customers by mail or telephone of additional steps needed to obtain licenses.
Radiologic Technologist
Arkansas Children’s Hospital
09.1993 - 08.1998
- Enhanced patient experience with compassionate communication and meticulous attention to detail during examinations.
- Captured images using mobile equipment in operating rooms, emergency rooms, and patients' bedsides.
- Cultivated a positive team atmosphere by sharing knowledge, offering assistance, and fostering collaboration among colleagues.
- Operated radiologic equipment to produce diagnostic images and films.
- Improved patient care by efficiently performing diagnostic imaging procedures, including X-rays and CT scans.
- Collaborated with radiologists and other healthcare professionals to ensure accurate diagnoses through high-quality imaging results.
- Contributed to a safe working environment by adhering to all radiation safety guidelines and protocols.
- Optimized image quality by adjusting technical factors according to specific patient needs or clinical indications within prescribed dose limits.
- Facilitated positive care experience for patients by establishing rapport and applying interpersonal skills to reduce anxiety and promote cooperation.
- Promoted patient comfort during invasive procedures, using careful positioning techniques and clear explanations of each step in the process.
- Ensured compliance with all state and federal regulations governing radiation exposure by maintaining proper documentation and following established protocols during every examination.
- Aided in reducing repeat examinations due to image artifacts or poor positioning through thorough pre-imaging assessments.
- Prepared and mixed contrast agents for enhanced imaging.
- Upheld high level of service to patients by assisting in different ways, displaying professionalism, and responding appropriately to questions and concerns.
- Participated in continuing education programs related to radiology.
- Assisted radiologist in performing special imaging procedures.
Education
Bachelor of Science - Radiologic Technology
University of Central Arkansas
Conway, AR06.1993
Skills
- Problem-Solving
- Attention to Detail
- Continuous Improvement
- Relationship Building
- Active Listening
- Data Analysis
- Written Communication
- Task Prioritization
- Adaptability and Flexibility
Timeline
Consultant Medical Resources
State Farm Insurance
04.2000 - Current
Health Claims Examiner
State Farm Insurance
09.1998 - 04.2000
Radiologic Technologist
Arkansas Children’s Hospital
09.1993 - 08.1998
Bachelor of Science - Radiologic Technology
University of Central Arkansas