Janice Fonoti
Los Angeles,CA
Summary
Compassionate professional with over 10 years of experience supporting individuals through sensitive, high-stakes situations. Strong background in confidentiality, ethical decision-making, crisis communication, and client advocacy. Committed to trauma-informed care and empowering survivors of domestic violence as i am one too.
Empathetic and adaptable professional with experience in providing emotional support and crisis resolution. Known for high emotional intelligence and reliable communication, ready to leverage these strengths to foster positive client relationships.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sales Agent
Primerica
09.2024 - Current
- Developed customized life insurance plans based on client needs and financial goals.
- Conducted comprehensive policy reviews to ensure compliance and accuracy.
- Educated clients on product features, benefits, and claim processes.
- Crafted clear, informative reports to explain life insurance policy features and benefits.
- Promoted products and services using upselling and other sales strategies.
- Maintained up-to-date knowledge of industry trends and changes to advise clients accurately.
Residential Support Specialist
Azure Ala Moana INC.
06.2023 - 03.2024
- Provide Excellent customer service in the well being of our residents
- Provided emotional support to residents, fostering a safe and nurturing environment.
- Implemented safety protocols to ensure a secure living environment for all residents.
- Managed crises effectively by employing conflict resolution skills when dealing with challenging behaviors or situations involving residents.
- Provided consistent support for residents with varying levels of cognitive, physical, or emotional disabilities.
- Remained alert to problems or health issues of clients and competently responded.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
Customer Service Cashier
Interstate Batteries
07.2022 - 04.2023
- Point of sale for batteries usage on cars, boats, electric scooters just to name a few.
- Processed/manage commercial check payments through CRM payment system worth over $5,000,000.00.
- Processed customer transactions efficiently using point-of-sale systems through walk ins and phone calls
- Resolved customer inquiries and concerns to enhance satisfaction and loyalty.
- Maintained accurate cash drawer throughout shifts, ensuring financial integrity.
- Assisted in inventory management by tracking stock levels and replenishing supplies.
Sales Agent
Aflac
09.2019 - 01.2020
- Assisted clients with policy selection and coverage options to ensure satisfaction.
- Processed insurance applications and renewals efficiently, maintaining accurate records.
- Developed and updated client files using CRM software to enhance data accuracy.
- Enhanced client satisfaction by providing exceptional customer service and addressing inquiries promptly.
- Streamlined policy application processes for improved efficiency and reduced paperwork errors.
- Managed appointment calendars for multiple insurance agents, optimizing their schedules for maximum productivity.
Education
No Degree - Social Work
Taft College
Taft, CA07-2005
High School Diploma -
Farrington High School
Honolulu, HI06-2003
Skills
- Trauma-Informed Client Support
- Calm & Professional Communication Under Stress
- Crisis Intervention & De-escalation
- Active Listening & Empathetic Communication
- Survivor-Centered & Nonjudgmental approach
- Adaptability in High-Stress Environments
- Team-Oriented & Independent Work Capability
- Compassionate & Reliable
- High Emotional Intelligence
- Accountability & Dependability
Certification
- Licensed (Life Insurance, CA)
Languages
English
Native or Bilingual
Samoan
Native or Bilingual
Timeline
Sales Agent
Primerica
09.2024 - Current
Residential Support Specialist
Azure Ala Moana INC.
06.2023 - 03.2024
Customer Service Cashier
Interstate Batteries
07.2022 - 04.2023
Sales Agent
Aflac
09.2019 - 01.2020
No Degree - Social Work
Taft College
High School Diploma -
Farrington High School