Janice Fuentes
San Antonio
Summary
Versatile customer service representative experienced in complaint resolution and team collaboration. Proven ability to manage service inquiries, coordinate care plans, and support operational tasks while maintaining a positive client experience. Committed to enhancing service delivery and fostering a welcoming environment across various settings.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Molly Maid
San Antonio
06.2026 - Current
- Responded promptly to all customer inquiries regarding availability or schedule changes.
- Assisted customers with service inquiries and scheduling requests.
- Resolved customer complaints through effective communication and problem-solving.
- Provided information on cleaning services and pricing options.
- Coordinated with cleaning teams to ensure timely service delivery.
- Maintained up-to-date records of staff availability, absences, holidays, vacations.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Home Health Aide
Elara Caring
San Antonio
11.2025 - Current
- Provided personal care and support to clients in their homes.
- Documented client progress and care activities accurately in records.
- Collaborated with family members to coordinate care plans effectively.
- Changed bed linens and maintained a clean living environment for the client's safety.
- Prepared meals and snacks according to prescribed diets.
Assistant Manager
Murphy Oil Corporation
Boerne
03.2025 - 12.2025
- Delivered exceptional customer service, enhancing customer satisfaction and loyalty.
- Oversaw daily deposits and maintained store cleanliness to create a welcoming environment.
- Collaborated with team members to streamline operations and enhance workflow.
- Managed daily sales input to ensure accurate financial reporting.
Receptionist
Vic Vaughan Toyota of Boerne
10.2024 - 02.2025
- Delivered exceptional customer service, ensuring a welcoming environment for all guests.
- Managed guest check-ins using Excel, improving process efficiency for quicker guest onboarding.
- Maintained clean and presentable sales floor, creating a welcoming atmosphere for guests.
- Collaborated with sales team to ensure clear communication and support for sales initiatives, contributing to team alignment.
Manager
Texas Petroleum Group
02.2018 - 09.2024
- Led hiring and training process for new staff, building a knowledgeable and motivated team to enhance service delivery.
- Developed and implemented weekly employee schedules, improving operational efficiency and service quality.
- Managed inventory and daily sales operations for high-volume convenience store, maintaining optimal stock levels to meet customer demand.
Education
High School Diploma -
Penn Foster
San Antonio, TX06-2015
Some College (No Degree) - Medical Assisting
Quest College
San Antonio, TXSkills
- Customer service
- Complaint resolution
- Customer Training
- Scheduling
- Data Entry
- Office Management
- Team collaboration
- Conflict de-escalation
- Attention to detail
- Team Support
- Data entry
Timeline
Customer Service Representative
Molly Maid
06.2026 - Current
Home Health Aide
Elara Caring
11.2025 - Current
Assistant Manager
Murphy Oil Corporation
03.2025 - 12.2025
Receptionist
Vic Vaughan Toyota of Boerne
10.2024 - 02.2025
Manager
Texas Petroleum Group
02.2018 - 09.2024
High School Diploma -
Penn Foster
Some College (No Degree) - Medical Assisting
Quest College