Janice Gaddis
Nanny J's Learning Academy
Oklahoma City,OK
17
years of professional experience
Results-driven experienced business professional with extensive experience in child care and customer service. Known for strong work ethic, empathy, and adaptability. Enthusiastic about pursuing new opportunities and learning new skills.
Work History
Owner/Operator
13 Years- Managed daily operations and ensured compliance with industry standards.
- Fostered a safe and nurturing environment for children to thrive emotionally and socially.
- Communicated effectively with parents regarding children's progress and development needs.
- Supervised daily activities, ensuring safety and engagement for children in care.
Customer Service Representative
3 Years 10 Months- Processed AAA memberships and Auto Insurance inquiries, transactions, payments, and renewals.
- Resolved customer complaints with empathy, resulting in increased loyalty, repeat business, and exceeded performance goals.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
Certificate of Mastery - Child Development
Director's Certificate - Scholars For Excellence in Child Care
Skills
Creative Thinking
Strong work ethic
Problem-solving
Teamwork and collaboration
Active listening
Adaptability
Timeline
Owner/Operator
Nanny J's Learning Academy
10.2013 - CurrentRead More
Customer Service Representative
AAA NCNU
11.2009 - 09.2013Read More
Rose State College
Certificate of Mastery from Child Development
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Oklahoma State Regents For Higher Education
Director's Certificate from Scholars For Excellence in Child Care
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