Janice Genao
Kissimmee
Summary
Dynamic Accounting Clerk with proven expertise at Travel & Leisure, excelling in both financial operations and client support. Previously served as a Travel Advisor with Travel & Leisure, strengthening customer service skills through personalized trip planning, conflict resolution, and empathetic communication. Recognized for enhancing customer satisfaction and maintaining strong client relationships. Proficient in Microsoft Office Suite, I thrive in collaborative environments, ensuring the timely completion of financial reports while delivering high-quality customer experiences.
Overview
16
16
years of professional experience
Work History
Accounting Clerk
Travel & Leisure
12.2009 - Current
- Assisted with data entry and record maintenance in accounting software.
- Supported the preparation of financial reports and documents for review.
- Organized invoices and receipts for efficient processing and retrieval.
- Collaborated with team members to ensure the timely completion of tasks.
- Resolved customer inquiries efficiently, ensuring high satisfaction levels and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Associate of Science - Art And Advertisement Design
New York City College of Technology
Brooklyn, NYCertificate of Technical Studies - Facial Specialist-Esthetics
Florida Technical College
Orlando, FLSkills
- Payment processing
- Invoice processing
- Clerical support
- Administrative support
- Team collaboration
- Proficient in Microsoft Office Suite
- Customer service
- Data entry
- Call center experience
- Customer relations
- Customer relationship management (CRM)
Languages
Spanish
Native or Bilingual
Timeline
Accounting Clerk
Travel & Leisure
12.2009 - Current
Associate of Science - Art And Advertisement Design
New York City College of Technology
Certificate of Technical Studies - Facial Specialist-Esthetics
Florida Technical College