Karla Mendoza
Moreno Valley,USA
Summary
To secure a position utilizing my customer service and public relations skills where opportunities for growth and advancement exist.
Finance professional equipped to deliver accurate financial records and support business operations. Known for collaborating effectively with teams and consistently meeting deadlines. Adept at utilizing accounting software and Excel, with keen eye for detail and commitment to accuracy.
Knowledgeable Logistics Specialist with background in supporting financial operations and maintaining accurate records. Proven ability to manage accounts payable and receivable processes, ensuring timely and accurate processing of transactions. Demonstrated proficiency in financial software and Excel, showcasing strong organizational and communication skills.
Overview
24
24
years of professional experience
Work History
Accounting Clerk
Mega Fleet Corp
Pasadena, CA
06.2024 - Current
- Processed invoices and expense reports with accuracy and attention to detail.
- Supported audits by providing requested documentation and clarifying inquiries.
- Collaborated with team members to streamline data entry processes for improved efficiency.
- Updated vendor information in accounting systems to ensure compliance and accuracy.
- Collaborated with other accounting clerks to maintain a cohesive and supportive work environment, fostering knowledge sharing and continuous improvement efforts.
- Identified and resolved internal accounting variances, promoting data accuracy.
- Matched purchase orders with invoices and recorded necessary information.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Entered figures using 10-key calculator to compute data quickly.
Tracker
Living Spaces Distribution Center
Rialto, CA
06.2024 - 03.2026
- Ensured timely data collection for accurate analysis and informed decisionmaking.
- Streamlined data processing workflows, increasing efficiency and reducing redundancy.
- Created customized tracking solutions tailored specifically towards each individual project''s requirements leading to higher success rates.
- Improved tracking accuracy by implementing advanced GPS technology and software.
- Established strong relationships with clients through clear communication and consistent results delivery.
Dispatcher Office Assistant
Jra Trans LLC
San Bernardino, CA
01.2016 - 04.2023
- Key holder, open and closed store, generate reports for the corporate offices, interpersonal customer service, customer retention and billing issues, money handling, and this includes the operation POS system, data entry, heavy telephones reception, general clerical duties, and filing, submitting reports via computer and fax, 10key touch, typing, data entry, operation of general office equipment, and assisted owner in all clerical modalities as assigned, dispatched drivers, provide drivers with load information.
- Prepared and processed documents for internal and external communications, enhancing clarity and professionalism.
- Assisted in tracking vehicle maintenance schedules, contributing to fleet reliability.
- Provided administrative support by preparing reports on dispatch activities and performance metrics.
- Trained new hires on software systems and company policies, promoting effective onboarding processes.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Maintained accurate records of dispatched calls, ensuring thorough documentation for future reference.
- Monitored real-time GPS tracking of units in the field to optimize routing efficiency during emergency callouts.
- Managed high-stress situations calmly and effectively, maintaining clear communication channels during emergencies.
- Contributed to a smooth-running office environment by providing clerical support such as filing, data entry, and document preparation.
- Reduced errors in dispatch records by conducting regular audits and implementing corrective actions when necessary.
- Advised regarding delays and special circumstances.
- Processed routine administrative tasks such as ordering supplies or maintaining equipment inventory to support overall office functionality.
- Collaborated with multiple departments to ensure seamless coordination of resources during emergency situations.
- Processed orders, ran bulk pick sheets, processed, and printed invoices and created daily shipping logs.
- Maintained updated and detailed records of calls in physical and electronic database.
- Assisted in training new hires on dispatch protocols, contributing to a well-prepared workforce.
- Coordinated with multiple departments to ensure timely dispatch of goods, enhancing overall operational flow.
- Increased accuracy in dispatch operations by conducting regular audits of dispatch records and communication practices.
- Completed daily logs for management review.
- Drafted common document templates to reduce time spent creating documents from scratch.
- Oversaw compliance with safety regulations and industry standards.
- Monitored vehicle locations using GPS technology for optimal route planning.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Generated reports to track deliveries and maintain proper records and documentation.
- Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
- Monitored vehicle locations to coordinate timely arrivals.
- Scheduled and organized delivery routes.
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
- Scheduled deliveries and pickups according to customer needs.
- Assisted in resolving customer complaints and grievances.
- Monitored and tracked dispatch communication systems.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
- Tracked and monitored vehicle performance and maintenance.
- Received new orders, prepared documentation, and assigned personnel.
- Coordinated scheduling and dispatching of drivers for timely deliveries.
- Managed inbound and outbound communications with clients and drivers.
- Assisted in optimizing routing processes to enhance operational efficiency.
- Directed dispatching, routing, and tracking of 11 fleet vehicles.
Customer Service Representative
All State Insurance
Ontario, CA
06.2013 - 12.2015
- Open and closed store, generate reports for the corporate offices, Filing, Customer Service, Underwriting, accounts payable & receivable responsible to daily bank deposits. Outside Marketing as well as inside sales, interpersonal customer service, data entry, general clerical duties.
- Assisted customers with product selection and inquiries, enhancing overall satisfaction.
- Identified customer needs and provided tailored product recommendations to enhance satisfaction.
- Utilized CRM software to manage customer interactions and track sales progress effectively.
- Assisted call-in customers with questions and orders.
- Described product highlights and benefits to help guide purchasing decisions.
- Verified delivery schedules and processes.
- Maintained customer accounts and relationships.
- Informed customers of promotions to increase sales productivity and volume.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Built relationships with customers and community to promote long term business growth.
- Negotiated prices, terms of sales and service agreements.
- Contributed to event marketing, sales and brand promotion.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Met existing customers to review current services and expand sales opportunities.
- Stayed current on company offerings and industry trends.
- Recorded accurate and efficient records in customer database.
- Resolved customer inquiries efficiently, ensuring high satisfaction levels and retention.
- Managed policy updates and changes, maintaining accuracy in customer accounts.
- Responded to customer requests for products, services, and company information.
Administrative Assistant
Fred Loya Insurance
Moreno Valley, CA
10.2008 - 01.2013
- Key holder, open and closed store, generate reports for the corporate offices, interpersonal customer service, customer retention and billing issues, money handling, and this includes the operation POS system, data entry, heavy telephones reception, general clerical duties, and filing. Supervised and trained new employees on all policies and procedures of the facility, marketing, sales, collected payment for policy's, submitting reports via computer and fax, 10key touch, typing, data entry, operation of general office equipment, and assisted owner in all clerical modalities as assigned.
- Managed scheduling and calendar appointments for executives, ensuring efficient time management.
- Coordinated meetings and events, facilitating seamless logistics and participant engagement.
- Maintained filing systems and databases, improving accessibility of information for team members.
- Facilitated training sessions for new software tools, increasing team productivity and reducing learning curves.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Established administrative work procedures to track staff's daily tasks.
- Performed research to collect and record industry data.
Medical Administrative Assistant (Externship)
Urology Center
Wildomar, CA
01.2008 - 02.2008
- Medical billing, super bills, co-pay collections, insurance verifications, medical records maintenance, roomed patients, bladder ultra sounds, vasectomy preparations, sterile tray set up.
- Managed patient scheduling and appointment coordination to optimize clinic efficiency.
- Processed insurance claims and verified patient eligibility for services.
- Assisted in patient intake procedures, enhancing overall patient experience and satisfaction.
Center Manager
Aces Cash Express
Moreno Valley, CA
04.2002 - 12.2005
- Key holder, open and closed store, generate reports for the corporate offices, interpersonal customer service, customer retention and billing issues, money handling, cashiering, and this includes the operation POS system, data entry, bookkeeping, banking, heavy telephones reception, general clerical duties, heavy phones, and filing. Supervised and trained new employees on all policies and procedures of the facility, employee schedules, assisted in employee evaluations.
- Oversaw daily operations, ensuring compliance with company policies and procedures.
- Managed staff recruitment, training, and performance evaluations to enhance team effectiveness.
- Analyzed financial reports to identify trends and inform decision-making processes.
- Streamlined operational workflows, resulting in improved efficiency and reduced costs.
- Led initiatives to enhance employee engagement and retention through targeted programs.
- Checked facility, employee work and service levels to maintain compliance with company and industry standards.
- Managed daily operations for optimal efficiency, resulting in improved revenue generation and higher customer retention rates.
- Successfully resolved client concerns by actively listening to their needs and proposing viable solutions that met their expectations.
- Managed work and performance of more than 3 employees.
- Reported issues to higher management with great detail.
- Led daily operations, ensuring compliance with company policies and procedures.
Education
Personal lines license -
Everest College
San Bernardino, CA02-2008
Skills
- Payment processing
- Invoice processing
- Clerical support
- Administrative support
- File maintenance
- Recordkeeping
- Month-end reports
- Data processing
- Records management
- Invoicing and collections
- Document scanning
- Payroll processing
- Staff management
- Invoicing
- Bank reconciliation
- Regulatory compliance
- Purchasing
- Expense reports
- Credit control
- Cash flow management
- Record preparation
- Debt collection
- Month-end closing
- Customer service
- Invoicing and billing
- Data entry
- Invoice balancing
- Data inputting
- Payment tracking systems
Languages
An energetic, loyal individual with Spanish bilingual capabilities. Able to quickly establish a positive and productive rapport.
Timeline
Accounting Clerk
Mega Fleet Corp
06.2024 - Current
Tracker
Living Spaces Distribution Center
06.2024 - 03.2026
Dispatcher Office Assistant
Jra Trans LLC
01.2016 - 04.2023
Customer Service Representative
All State Insurance
06.2013 - 12.2015
Administrative Assistant
Fred Loya Insurance
10.2008 - 01.2013
Medical Administrative Assistant (Externship)
Urology Center
01.2008 - 02.2008
Center Manager
Aces Cash Express
04.2002 - 12.2005
Personal lines license -
Everest College