Janice Guerra
Sioux City,IA
Summary
Customer-oriented General Manager with years of experience focused on increasing production and minimizing downtime. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen.
Overview
31
31
years of professional experience
Work History
General Manager
Old Navy
Sioux City , Iowa
08.2020 - Current
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Conducted regular meetings with senior management team to review progress against established objectives.
Store Manager
Justice For Girls
Sioux City, IA
07.2013 - 08.2020
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Established customer service standards and monitored staff compliance.
- Recruited, trained and supervised new employees.
- Created weekly work schedules for store personnel.
- Trained and mentored associates to teach daily tasks and procedures.
- Maintained accurate records of employee performance reviews.
Assistant Store Manager
Justice For Girls
Sioux City, IA
08.2011 - 07.2013
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Assistant Store Manager
Dollar General Store
Sioux City, Iowa
05.2009 - 08.2011
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Coordinated with vendors to secure product availability at competitive prices.
- Developed an effective system for tracking inventory levels, ensuring stock is available when needed.
- Delegated work to staff, setting priorities and goals.
Department Manager
Walmart
South Sioux City, NE
05.2006 - 05.2009
- Ensured compliance with all safety regulations in the workplace.
- Maintained up-to-date records of inventory levels for efficient ordering and stocking purposes.
- Collaborated with other departments to ensure smooth flow of operations across multiple teams.
- Monitored daily sales figures to track trends in customer buying behavior.
- Assisted Human Resources in recruiting qualified candidates for open positions within the Department.
- Handled shift overstock, restocking and inventory control.
- Followed safety protocols and company processes and procedures.
Head Cashier Supervisor
Barnes & Noble
Sioux City, IA
04.2004 - 03.2006
- Monitored cashiers to ensure accuracy of transactions, compliance with procedures, and customer service standards.
- Developed training plans for new cashiers; provided on-the-job training and coaching to improve performance.
- Performed regular audits of cash drawer balances to ensure accuracy of funds.
- Assisted in recruiting, hiring, onboarding and orienting new employees.
- Managed daily paperwork related to cash register operations including bank deposits.
Home Daycare Provider
Janice’s Daycare
South Sioux City , Nebraska
06.2000 - 04.2004
- Managed daily activities and routines for up to 10 children in a home daycare setting.
- Planned and implemented age-appropriate activities such as arts, crafts, music, games, outdoor play and educational lessons.
- Kept detailed records of attendance, meals served, naps taken and other pertinent information related to each child's care.
- Provided nutritious snacks and meals according to established guidelines.
- Instructed children on proper hygiene habits such as hand washing and toileting practices.
Store Manager
Contempo Casuals
Sioux City, IA
07.1998 - 06.2000
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Recruited, trained and supervised new employees.
- Created weekly work schedules for store personnel.
- Trained and mentored associates to teach daily tasks and procedures.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
Department Manager
Younkers Department Store
Sioux City, IA
07.1995 - 07.1998
- Lead and manage a team of 15 employees in the Department, ensuring that all tasks are completed efficiently and on time.
- Coached and trained new staff members, providing guidance on department policies and procedures.
- Created monthly schedules for staff members to ensure adequate coverage during peak hours.
- Collaborated with other departments to ensure smooth flow of operations across multiple teams.
- Assisted Human Resources in recruiting qualified candidates for open positions within the Department.
Store Manager
Little Caesars Pizza
Sioux City, IA
10.1993 - 07.1995
- Oversaw the daily operations of the store, including inventory management, staff scheduling, and cash handling.
- Ensured compliance with company policies and procedures for safety, security, cleanliness, and customer satisfaction.
- Monitored stock levels on a daily basis to ensure adequate supply of merchandise while minimizing excess inventory levels.
- Trained new employees on proper operational procedures related to stocking shelves, customer service protocols.
- Maintained inventory by checking merchandise to determine levels.
Education
High School Diploma -
Mckinley High School
Canton, OH05-1993
Skills
- Workflow Planning
- Loss Prevention
- Sales
- Project Management
- Schedule Management
- Staff Supervision
- Staffing
- Training and Development
Affiliations
I love gardening, reading, shopping and decorating for the holidays.
References
Jayme McCoy 402-943-9375 Email jaymedhaley@yahoo.com
Dawn Dilfer 702-466-6461 Email ddilfer80@gmail.com
References
References available upon request.
Timeline
General Manager
Old Navy
08.2020 - Current
Store Manager
Justice For Girls
07.2013 - 08.2020
Assistant Store Manager
Justice For Girls
08.2011 - 07.2013
Assistant Store Manager
Dollar General Store
05.2009 - 08.2011
Department Manager
Walmart
05.2006 - 05.2009
Head Cashier Supervisor
Barnes & Noble
04.2004 - 03.2006
Home Daycare Provider
Janice’s Daycare
06.2000 - 04.2004
Store Manager
Contempo Casuals
07.1998 - 06.2000
Department Manager
Younkers Department Store
07.1995 - 07.1998
Store Manager
Little Caesars Pizza
10.1993 - 07.1995
High School Diploma -
Mckinley High School