Janice Isaac
Kissimmee,FL
Summary
Dedicated customer service agent with proven skills in complaint resolution and HIPAA compliance. Committed to enhancing customer experiences and ensuring accurate information verification.
Overview
3
3
years of professional experience
Work History
Remote Customer service agent
Alorica
Kissimmee, Florida
05.2026 - Current
- Resolved customer inquiries and issues with efficiency and professionalism.
- Managed customer accounts and ensured accurate, up-to-date information for effective service delivery.
- Executed service overrides to maintain customer support continuity. for members to facilitate service continuity.
- Processed prescription mail orders accurately to guarantee timely delivery.
- Sent electronic prior authorization requests to providers' offices to expedite processing.
- Verified insurance benefits to confirm coverage eligibility.
- Ensured HIPAA compliance by safeguarding confidential patient information.
- Verified and updated demographic data to ensure accuracy.
Remote customer service agent
Conduent- Humana
Hampton, Georgia
08.2025 - 01.2026
- Conducted eligibility checks for insurance coverage and benefits, enabling patient access to necessary services.
- Verified insurance coverage for patients, ensuring eligibility and benefits were accurate.
- Assisted with prior authorizations and appeals, ensuring timely patient care and minimizing delays.
- Reviewed benefits for members, providing clear information regarding accumulations.
- Provided members with clear information on benefit accumulations and status, enhancing their understanding of coverage.
- Verified and updated demographic information for accuracy and compliance.
- Adhered to HIPAA regulations to maintain patient confidentiality at all times.
Seasonal remote customer service representative
Foundever- Turbo Tax
, GA
12.2024 - 05.2025
- Guided customers via screenshare to navigate TurboTax products efficiently.
- Supported customers in identifying suitable TurboTax products for tax filing needs.
- Addressed customer concerns regarding tax rejections, providing timely solutions and support.
- Resolved customer complaints using problem-solving techniques, improving overall satisfaction.
- Assisted customers with inquiries and product information, contributing to enhanced user experience.
Cashier
Publix
Kissimmee, Florida
05.2023 - 10.2024
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Processed customer transactions using cash registers and payment systems.
- Issued receipts, refunds, credits or change due to customers.
- Handled returns and exchanges, adhering to store policies.
- Assisted customers with product inquiries, ensuring satisfaction and enhancing overall shopping experience.
- Educated customers on in-store promotions and loyalty programs, increasing engagement and encouraging repeat visits.
- Maintained cleanliness and organization of checkout areas and displays.
- Managed inventory through timely restocking and monitoring product levels to maintain optimal availability.
Education
Associate of Arts -
Valencia College
Orlando, FL12-2024
Skills
- Prescription and prior authorization processing
- Insurance verification and HIPAA compliance
- CRM software proficiency
- Customer relationship management
- Issue resolution and documentation
- Active listening skills
- Industry product expertise
- Insurance payer portal navigation
Timeline
Remote Customer service agent
Alorica
05.2026 - Current
Remote customer service agent
Conduent- Humana
08.2025 - 01.2026
Seasonal remote customer service representative
Foundever- Turbo Tax
12.2024 - 05.2025
Cashier
Publix
05.2023 - 10.2024
Associate of Arts -
Valencia College