Janice Jackson
San Antonio,TX
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
34
34
years of professional experience
Work History
Southwest Card Customer Service
JPMorgan Chase
05.2020 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving credit card issues.
- Efficiently navigated multiple systems simultaneously while assisting customers, ensuring accurate information was provided without delay.
Relationship Services
JPMorgan Chase
01.2017 - 05.2020
- Assist branch managers with questions and various situations, communicate and research information for private bankers to solve customers issues
- Delivered outstanding customer support by providing prompt, courteous assistance during all interactions with Bankers.
Senior Service Specialist II
JPMorgan Chase
01.2009 - 03.2017
- Take ownership of each customer concern while empathizing and prioritizing customers needs, resolve conflicts and manage customer expectations, document accounts thoroughly and concisely
- Investigated and resolved customer inquiries and complaints quickly.
Automated Logistics 92A
US Army Retired
04.1990 - 07.2014
- Enhanced inventory accuracy by implementing automated tracking systems and conducting regular audits.
- Established and maintained stock records and other documents such as inventory, material control, accounting and supply reports.
- Collaborated cross-functionally within the organization to support sales initiatives and ensure product availability aligned with demand forecasts.
- Developed contingency plans for potential supply chain disruptions, enabling swift response times when faced with unforeseen challenges.
Education
Working towards BA Degree for Business Administration - Business Administration
Allied University/Online
Corona CA12.2025
Skills
- Customer Relations
- Data entry proficiency
- Complaint resolution
- Payment Processing
Accomplishments
- Awarded Army Achievement Medal in 2006-2007, 2012-2013
- Received Global War on termism service Medal training
- Selected from more than 11 Non-Commission Officers for the solider of the year for 2006/2007
Timeline
Southwest Card Customer Service
JPMorgan Chase
05.2020 - Current
Relationship Services
JPMorgan Chase
01.2017 - 05.2020
Senior Service Specialist II
JPMorgan Chase
01.2009 - 03.2017
Automated Logistics 92A
US Army Retired
04.1990 - 07.2014
Working towards BA Degree for Business Administration - Business Administration
Allied University/Online