Kennedy Bivins
Aurora,CO
Summary
Adept at multitasking and critical thinking, I leveraged these skills at United Natural Foods to enhance customer satisfaction and streamline operations. My proficiency in Microsoft Excel and commitment to complaint resolution significantly improved service efficiency. Demonstrating leadership, I ensured seamless coordination across departments, achieving a notable increase in successful order deliveries.
Overview
9
9
years of professional experience
Work History
Customer Service Representative/ Call Card
United Natural Foods, UNFI
Aurora, CO
08.2021 - Current
- Handle customer service calls, and help customers place orders, password resets, etc.
- Answering calls from drivers, shippers, and brokers, and communicating with customers to provide shipping details and delivery time estimates.
- Scheduling pickups and deliveries, arranging for special handling requests.
- Monitoring truck drivers' logs, routes, and keeping track of equipment availability.
- Dealing with both customer service and also the back end of making sure orders get to where they need to go and meet their minimum, for delivery.
Customer Service Representative
Santander Consumer USA
Centennial, CO
01.2019 - 08.2021
- My responsibilities were to answer the phone, assist customers with first-call resolution.
- Working in areas of titles, insurance, basic customer service needs, and collections.
- Using daily PowerPoint, Excel spreadsheets.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Provided exceptional customer service to ensure that customer complaints are addressed in a timely manner.
- Maintained a high level of professionalism when dealing with difficult customers.
- Maintained detailed records of customer interactions, transactions, and comments for future reference.
Call Center Representative
Alpha Recovery
Centennial, CO
05.2017 - 01.2019
- My job included answering phone calls, and assisting customers with issues and sending customer service emails out.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs. Resolved customer complaints promptly and efficiently.
- Answered customer inquiries and provided accurate information regarding account.
- Maintained a high level of professionalism when dealing with difficult customers.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Receptionist
Roosters Barbershop
Aurora, CO
08.2015 - 05.2017
- My responsibilities were customer service, answering the phone, cashier duties, sweeping up hair, and getting hot towels and drinks for the customers.
- Maintained a neat reception area by organizing materials, and tidying up furniture.
- Responded to inquiries from internal staff members regarding office operations.
- Performed data entry tasks into various computer systems accurately and promptly.
- Scheduled appointments for clients, customers, and other visitors.
- Verified visitors' identification cards before allowing access to the building.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
Education
GED -
Smoky Hill High School
Aurora, CO05-2017
Skills
- Scheduling
- Account updating
- Complaint resolution
- Customer relations
- Client relations
- Critical thinking
- Leadership
- Multitasking
- Active listening
- Information Security
- Inbound and outbound calling
- Microsoft PowerPoint
- Conflict Resolution
- Microsoft Excel
Timeline
Customer Service Representative/ Call Card
United Natural Foods, UNFI
08.2021 - Current
Customer Service Representative
Santander Consumer USA
01.2019 - 08.2021
Call Center Representative
Alpha Recovery
05.2017 - 01.2019
Receptionist
Roosters Barbershop
08.2015 - 05.2017
GED -
Smoky Hill High School