Janice jarrett burnett
Springfield
Summary
Dedicated and dependable professional with experience providing excellent customer service, supporting children and families, and maintaining organized, safe, and welcoming environments. Strong communication, problem-solving, and teamwork skills with a passion for helping others. Eager to contribute to an organization through professionalism, reliability, and a positive attitude.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Peer Support
Handz-on
03.2025 - 09.2026
- Promoted a positive work environment by offering peer support in times of high stress or emotionally challenging situations encountered while working with clients.
- Assist clients with day-to-day activities, chores, and preparing food.
Direct Service Advocate
YWCA
09.2025 - 05.2026
- Responded to inquiries and concerns, ensuring timely resolution and client satisfaction.
- Maintained accurate records of client interactions by logging notes in the communication book manually.
- Participated in training sessions to enhance knowledge of YWCA programs and support services.
- De-escalate problems between clients that may arise.
- Pick up new clients from different location due to domestic violence or overcrowded situation.
Education
High School Diploma -
Irwin High School
Montego Bay, Jamaica No Degree - Early Childhood Care And Education
Springfield Technical Community College
Springfield, MA08-2026
Skills
Child Management
Child supervision
Problem Solving
Crisis intervention
Good Communication
Childcare supervision
Childcare management
Certification
License Day care assistant
Certified CPR, Adult and Pediatric FIRST AID/AED
Timeline
Direct Service Advocate
YWCA
09.2025 - 05.2026
Peer Support
Handz-on
03.2025 - 09.2026
High School Diploma -
Irwin High School
No Degree - Early Childhood Care And Education
Springfield Technical Community College