Janice Kelley
Beaufort,SC
Summary
Dynamic professional skilled in client relationship and risk assessment. I am an organized and dependable candidate with a positive attitude willing to learn new skills and grow within a team. Building relationships and understanding people's unique needs foster my ability for my strong communication and interpersonal skills which lead to superior customer service.
Overview
18
18
years of professional experience
Work History
Substitute Teacher, K-12
ESS Education
Beaufort, SC
02.2022 - Current
- Managed classroom environments to support student learning and engagement.
- Supervised students during activities, ensuring safety and adherence to school policies.
- Adapted quickly to different educational settings, demonstrating flexibility in teaching approaches.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
Insurance Account Manager
Kinghorn Insurance of Beaufort
Beaufort, SC
08.2009 - 02.2012
- Managed client portfolios, ensuring comprehensive coverage and risk assessment.
- Cultivated strong relationships with clients, enhancing retention and satisfaction rates.
- Conducted regular policy reviews to identify opportunities for coverage enhancements.
- Streamlined internal processes for increased efficiency and accuracy in managing client policies and documents.
- Collaborated with sales teams to identify potential new clients, leading to an expansion of the agency''s client base.
Insurance Processor
Kinghorn Insurance Agency Of Beaufort
Beaufort, SC
02.2008 - 02.2009
- Processed insurance applications, changes, and/or cancellations efficiently, ensuring accuracy and compliance with regulatory standards.
- Trained junior staff on processing procedures, fostering a knowledgeable team environment and improving overall performance.
- Verified client information by analyzing existing evidence on file.
- Posted payments to accounts and maintained records.
- Reviewed policy documents for completeness, identifying discrepancies and initiating corrective actions promptly.
- Managed document organization within electronic filing systems, enhancing retrieval speed and workflow efficiency.
- Collaborated with underwriters to clarify information, streamlining decision-making on policy approvals.
Education
Associate of Science - Business Administration
Technical College of The Lowcountry
Beaufort, SC05-2020
Skills
- Goal setting
- Positive attitude
- Multitasking
- Professional and courteous
- Computer skills
- Teamwork and collaboration
- Adaptable
- Relationship building and management
- Time management
- Verbal and written communication
Timeline
Substitute Teacher, K-12
ESS Education
02.2022 - Current
Insurance Account Manager
Kinghorn Insurance of Beaufort
08.2009 - 02.2012
Insurance Processor
Kinghorn Insurance Agency Of Beaufort
02.2008 - 02.2009
Associate of Science - Business Administration
Technical College of The Lowcountry