Janice Mattie
Snellville,GA
Summary
Compassionate Medical Social Worker with a background in providing patient-centered care, including counseling and discharge planning. Strengths include strong communication skills, advocacy for patient needs, and collaboration with interdisciplinary medical teams. Demonstrated impact in prior roles through effective crisis intervention and development of tailored care plans to improve patient outcomes.
Overview
8
8
years of professional experience
Work History
Unit Secretary
Emory Decatur Hospital
Decatur, GA
09.2018 - Current
- Provided clerical support, including filing, faxing, photocopying, and data entry of patient information into electronic health record systems.
- Managed the front desk area, ensuring neatness at all times.
- Maintained strong and trusting rapport with patients and all healthcare staff to build relationships.
- Answered telephones and directed calls to the appropriate medical or administrative staff.
- Greeted visitors and patients in a courteous and friendly manner.
- Answered phone calls, handled inquiries, and transferred calls to appropriate departments.
- Assisted in patient admission and discharge processes, ensuring smooth transitions.
- Monitored unit supply levels and notified management of ordering needs.
- Answered telephone calls promptly and directed them to appropriate personnel or departments.
- Provided general support and assistance to the healthcare team to facilitate unit operations.
Patient Care Technician
Nortside Gwinnett Hospital
Lawrenceville, GA
07.2017 - Current
- Provide direct support to patients with activities of daily living (ADLs).
- Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
- Provided emotional support to patients and their families during difficult times.
- Performed various delegated, essential patient care services to support nursing functions.
- Answered call lights promptly and responded appropriately to requests from patients, families, and staff members.
Education
Master of Science - Medical Social Work
Walden University
Minneapolis, MN02-2025
Bachelor of Science - Psychology
Brenau University
Gainesville, GA05-2021
Skills
- Nursing unit operations
- Patient chart maintenance
- Customer service
- Strong organization
- Clinical support
- Call light responses
- Professional telephone etiquette
- Case management
- Social services
- Family dynamics
- Client advocacy
- Client assessment
References
References available upon request.
Timeline
Unit Secretary
Emory Decatur Hospital
09.2018 - Current
Patient Care Technician
Nortside Gwinnett Hospital
07.2017 - Current
Master of Science - Medical Social Work
Walden University
Bachelor of Science - Psychology
Brenau University
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