Janice Parnell
Akron,OH
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
31
31
years of professional experience
Work History
Customer Service Representative
Bestbuy
Akron, OH
10.1994 - 05.2025
- Maintained a high level of professionalism when dealing with difficult customers.
- Implemented innovative methods for streamlining the customer service process.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Developed positive relationships with customers through friendly interactions.
- Provided accurate information about products and services to customers.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered customer inquiries via phone, email, and chat.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Education
Some College (No Degree) - Business And Social Services
University of Akron
Akron, OHSkills
- Customer service
- Complaint resolution
- Product knowledge
- Database management
- Technical support
- Conflict resolution
- Active listening
- Team collaboration
- Inbound call answering
- Customer service orientation
- Microsoft Office Suite
Timeline
Customer Service Representative
Bestbuy
10.1994 - 05.2025
Some College (No Degree) - Business And Social Services
University of Akron