Janice Pouncy
Southcentral Foundation Anchorage, Alaska
Anchorage,AK
10
years of professional experience
Dedicated Clinical Associate with strong patient-focused care, effective communication, and team collaboration skills. Committed to enhancing patient outcomes through individualized care plans and compassionate support.
Work History
Clinical Associate
2 Years 3 Months- Facilitated patient intake and assessment processes, ensuring timely and accurate data collection.
- Coordinated care plans with multidisciplinary teams to enhance patient outcomes.
- Conducted follow-up appointments, monitoring patient progress and adherence to treatment plans.
- Assisted in training new staff on clinical protocols and system navigation for improved efficiency.
- Developed educational materials for patients, promoting health literacy and informed decision-making.
- Enhanced patient care with thorough documentation of medical histories, treatment plans, and follow-up appointments.
- Promoted preventative health measures among patients by educating them on relevant topics such as nutrition, exercise habits, stress management techniques.
- Reduced medication errors by closely monitoring prescriptions and ensuring proper administration of medications to patients.
- Promoted a positive clinic environment with excellent communication skills, teamwork initiatives, and attention to detail.
- Exceeded quality assurance goals with diligent attention to accuracy in the completion of all documentation related to patient care activities.
- Contributed to the improvement of clinic performance metrics by identifying areas for growth and implementing targeted action plans based on data analysis.
- Participated in interdisciplinary team meetings to discuss complex patient cases and develop holistic treatment strategies that addressed all aspects of their care.
- Served as a mentor for new Clinical Associates joining the team – providing guidance on departmental policies/procedures and sharing clinical expertise.
- Built trust with patients through careful explanation of diagnoses and treatment options while addressing any concerns or questions they may have.
- Provided direct patient care and support in daily living activities.
- Monitored patient behavior, documenting changes and reporting to the clinical team.
- Assisted in implementing individualized treatment plans tailored to patient needs.
- Collaborated with multidisciplinary teams to enhance patient recovery outcomes.
- Facilitated group therapy sessions, promoting positive communication among participants.
- Trained new staff on protocols for patient safety and crisis intervention techniques.
- Conducted regular assessments of patient progress, ensuring adherence to treatment goals.
- Developed engaging therapeutic activities that fostered social skills and emotional well-being.
- Conducted client rounds to check on residents.
- Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
- Provided crisis intervention services, successfully de-escalating situations and ensuring patient safety.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Implemented therapeutic activities that promoted skill-building, self-awareness, and healthy coping mechanisms.
- Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
- Searched resident belongings prior to and during stays.
- Facilitated on-site activities, support groups, and outings for clients.
- Adhered to strict confidentiality guidelines while managing sensitive patient information, maintaining privacy and trust among clients.
- Performed client intake procedures according to internal standards for new admissions.
- Completed documentation for every incident and forwarded to correct personnel for review.
- Taught clients how to complete basic household chores and prepare food.
- Coordinated with external community resources as necessary, ensuring seamless transitions for patients requiring additional support services upon discharge from the facility.
- Collaborated with interdisciplinary teams to develop comprehensive treatment plans addressing each patient''s unique needs.
- Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.
- Worked as part of collaborative team to address changing needs of children and families.
- Used Software to document patient information, progress notes, and treatment plans.
- Charted on each patient daily.
- Supported patient confidentiality in accordance with HIPAA regulations.
- Counseled and mentored clients on substance use and life choices.
- Monitored patient behavior and immediately reported changes to supervising physician.
- Administered patient medications and tracked dosages.
- Took and monitored vital signs, administered medications, and managed patient behavior.
- Assisted with medication administration and counting and pouring medications.
Patient Observer
5 Years 6 Months- Monitored patient behavior and reported significant changes to healthcare teams.
- Assisted nursing staff in maintaining a safe and supportive environment for patients.
- Documented patient activities and interactions accurately in electronic health records.
- Ensured compliance with safety protocols to protect patients and staff during observations.
- Adapted quickly to varied patient needs, providing individualized support as necessary.
- Trained new observers on operational procedures and documentation standards for consistency.
- Demonstrated flexibility and adaptability in response to changing patient needs, staffing levels, or hospital protocols, ensuring consistent high-quality care throughout shifts.
- Contributed to positive hospital experiences for patients and families through effective communication and empathetic support.
- Continuously updated knowledge of best practices in patient observation through ongoing professional development opportunities.
- Developed strong rapport with patients, easing anxiety during observation periods and promoting trust in the healthcare team.
- Promoted a calm atmosphere within the unit through professional demeanor, conflict resolution skills, and active listening techniques when interacting with patients or family members.
- Provided emotional support to distressed or anxious patients, helping them feel more at ease during their hospital stay.
- Assisted nursing staff with maintaining accurate patient records for timely communication of relevant information to medical teams.
- Ensured proper hand-off communication between shifts, facilitating continuity of care for all observed patients throughout their stay at the facility.
Direct Support Professional
10 Years 5 Months- Assisted individuals with daily living activities, promoting independence and personal growth.
- Developed and implemented individualized care plans tailored to client needs and preferences.
- Monitored client progress, documenting changes in behavior and health status accurately.
- Facilitated social interactions and community engagement opportunities for clients.
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
- Assisted disabled clients to support independence and well-being.
- Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
- Addressed emergency situations calmly and effectively, prioritizing the safety of both clients and staff members involved.
- Transported clients to medical and dental appointments to provide support.
Education
Medical Specialist - Medical Assistant
Skills
BLS certification
Patient confidentiality
Customer service
Reliable team player
Direct patient care
Patient-focused care
Compassionate
Maintaining confidentiality
Specimen labeling
Electronic health records
Specimens collection and processing
Vital sign monitoring
Compassionate caregiver
CPR
Adaptable
Timeline
Clinical Associate
Southcentral Foundation Anchorage, Alaska
05.2024 - CurrentRead More
Patient Observer
Alaska Native Tribal Health Consortium
02.2021 - 2024Read More
Direct Support Professional
Hope Community Resources
03.2016 - 2021Read More
Alaska Career College
Medical Specialist from Medical Assistant
Read More