Janice Powell
Houston,TX
Summary
Accomplished RN and Business Development Manager at Garden Healthcare Services Corp, adept in community engagement and cross-cultural communication. Excelled in fostering relationships and executing strategies that enhanced client acquisition and retention. Demonstrated proficiency in teamwork and organizational skills, significantly contributing to the company's growth.
Overview
25
25
years of professional experience
Work History
RN-Business Dev Manager/Senior Comm Outreach Rep.
Garden Healthcare Services Corp
01.2021 - Current
- Execute and devise business development strategies to attract and acquire new clients.
- Manage and support marketing team functions through community outreach.
- Interface with and establish positive relationships with Managed Care insurance case managers, informal community leaders, physicians (PCPs and Specialists), and hospital case managers. Educate potential clients on services provided and help resolve quality of care issues that promote client retention.
- Assess patient’s suitability for home care services.
- Cultivate long-lasting client relationships based on trust and a solid understanding of business needs. Exercise policies and procedures, ensuring operations and documentation are within guidelines.
- Assist with coordinating healthcare services for Managed Care Medicare/Medicaid insured clients.
RN-Managed Care Liaison
Vitas Healthcare Services
04.2013 - 10.2020
- Served as the primary point of contact, fostering strong relationships between internal teams and external partners.
- Establish positive relationships with insurance company case managers, physicians, and facilities that service chronically ill MCO clients.
- Interpreted MCO/HMO/PPO contract agreements and negotiate agreements for chronically/terminally ill clients who desired to have palliative/supportive care in addition to home hospice care. Assisted marketing reps in growing their perspective areas using various collaborative strategies. Provided CEU presentations to RN/LSW case managers.
- Performed "Goals of Care" conversations and assisted patients and potential clients with completing Advanced Directives.
RN-Community Outreach Rep/Patient Care Liaison
Evercare Hospice and Palliative Care
08.2009 - 10.2012
- Responsible for developing a marketing plan for current and future company growth. Establishing positive relationships with referral sources.
- Ongoing collaboration with physicians, nursing and facility staff to identify patients who may benefit / meet criteria for hospice care.
- Assisted staff with admitting appropriate patients to hospice care.
- Routinely met with families/patients prior to admission to explain hospice services in detail.
- Arranged timely delivery of durable medical equipment in home prior to facility discharge.
- Planned and conducted educational programs and in-services on hospice concept, to various healthcare and long-term care organizations.
- Attended interdisciplinary meetings regularly to maintain effective communication with other team members.
Service Coordinator/RN Case Manager
Evercare of Texas (United Healthcare)
09.1999 - 08.2009
- Work closely with physicians, multidisciplinary care teams, patient and family members of clients, to facilitate efficient and effective quality of care to optimize achievement of desired treatment outcomes.
- Management of broad caseload of Medicare/Medicaid population, to include telephone triage, UR management, home visits for comprehensive assessments to determine client's needs, coordination of home based services, assessment of clients need for referrals to community resources and other various agencies based on clients health status and available benefits/resources.
- Provided ongoing education to Medicare/Medicaid clients on benefits information and health management to promote optimal health in managing acute and/or chronic health issues. Proficient/efficient in MS Word applications documentation and record maintenance.
- Routinely assist with discharge planning and Level 4 (Palliative) Care coordination.
Education
Master of Science - Nursing
Lamar University
Beaumont, TX05.2023
Master of Science - Nursing
Prairie View A & M University
Prairie View, TX05.2013
Associate of Science - Nursing
San Jacinto College District
Pasadena, TX05.2006
Skills
- Community Engagement
- Cross-cultural communication
- Customer Relationship Building
- Objection handling
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Problem-solving abilities
- Multitasking
- Organizational Skills
Timeline
RN-Business Dev Manager/Senior Comm Outreach Rep.
Garden Healthcare Services Corp
01.2021 - Current
RN-Managed Care Liaison
Vitas Healthcare Services
04.2013 - 10.2020
RN-Community Outreach Rep/Patient Care Liaison
Evercare Hospice and Palliative Care
08.2009 - 10.2012
Service Coordinator/RN Case Manager
Evercare of Texas (United Healthcare)
09.1999 - 08.2009
Master of Science - Nursing
Lamar University
Master of Science - Nursing
Prairie View A & M University
Associate of Science - Nursing
San Jacinto College District
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