Janice Rideau
Fort Worth,TX
Summary
Motivated administrative professional with over 10 years supporting C-level executives and managing healthcare operations. Expertise in financial coordination, including budget management, compliance auditing, and operational data analysis, while ensuring accurate billing and efficient scheduling.
Overview
26
26
years of professional experience
Work History
Senior Executive Assistant
MTV IR/ Interventional Radiology
Dallas, TX
04.2019 - Current
- Manage complex calendars, coordinate domestic and international travel, prepare presentations, maintain confidential records, and oversee meeting and event logistics.
- Provide executive, operational, and financial support to the President and multiple physicians.
- Analyze financial and operational data, reconcile invoices, track expenses, and prepare monthly financial summaries and variance reports used for forecasting and budget planning.
- Review financial documentation for accuracy and support month – end close processes.
- Managed departmental budgets, evaluated vendor pricing, and assisted with capital planning through data gathering and cost analysis to ensure financial alignment with organizational goals.
- Acted as a liaison between clinical operations, hospital finance teams, and vendors to enhance financial workflows and improve billing accuracy and compliance with contract requirements.
- Prepared operational dashboards for leadership, providing insights to facilitate strategic decision-making.
Human Resources Supervisor
Delta Airlines
San Diego, CA
10.2017 - 03.2019
- Supported a high-volume safety sensitive operation by managing end to end HR process that ensured workforce readiness, hiring efficiency, and consistent service delivery.
- Partnered with Talent Acquisition to screen candidates, coordinate interviews, and manage all pre-employment clearance requirements including badging, drug screening and audio testing to maintain hiring pipelines and meet operational staffing needs.
- Oversaw onboarding, offboarding, and HRIS transactions with a strong focus on accuracy, compliance, and data integrity.
- Maintained confidential employee records, processed payroll inputs and timekeeping adjustments, administered OSHA and incident reporting, ensuring leaders received accurate workforce and safety data.
- Coordinated uniforms, scheduling, benefits enrollment assistance, and HR communications, enhancing overall employee and manager experience.
- Collaborated with HR, Payroll, Safety, Operations, and Corporate Security to streamline workflow and uphold regulatory standards.
- Prepared Homeland Security documentation and managed custom seal applications.
Emergency Department Secretary
Scripps Memorial Hospital
Encinitas, CA
07.2016 - 10.2017
- Provided high level administrative and clinical support within a fast-paced emergency department, ensuring accurate and timely processing of physician orders, clinical documentation, and patient information.
- Coordinated communications across care teams using multi-line phone systems and responded to patient call bells, facilitating immediate patient support.
- Facilitated critical patient transfers by arranging transport and ensuring all documentation was complete and accurate.
- Organized audit-ready charts and entered patient charges at shift’s end, ensuring compliance and accuracy in documentation.
- Anticipated workflow needs during high-volume periods, supporting physicians, nurses, and ancillary staff to ensure seamless operations across the department.
Emergency Department Secretary
Hilton Head Hospital
Hilton Head Island, SC
05.2013 - 06.2016
- Acted as a key communication hub by managing multi-line phone triage, coordinating patient check-in and discharge processes, and facilitating real-time communication among physicians, nurses, EMS, and ancillary teams.
- Provided administrative support to emergency department by entering physician orders, updating clinical documentation, and maintaining patient records in hospital systems to ensure seamless operations.
- Coordinated critical patient transfers to other facilities and supported clinical staff during high-volume shifts by maintaining workflows and anticipating operational needs.
- Documented EMS radio calls and organized charts while coding patient charges at shift end to support accurate billing and compliance with regulations.
Medical Scheduling Coordinator
Dr. Young, Periodontics
Savannah, GA
08.2010 - 05.2013
- Managed all aspects of patient scheduling and appointment coordination, ensuring efficient clinic flow and a positive patient experience.
- Maintained and updated patient records, verified insurance eligibility, submitted claims, entered medical codes, and processed prescriptions, ensuring accuracy and compliance with healthcare regulations.
- Prepared patient charts, scanned and attached x-rays, and coordinated records transfers to referring providers, facilitating seamless patient care.
- Created PowerPoint presentations for conferences and completed daily financial reports, enhancing practice operations and supporting organized office management.
Front Desk / Reservation Agent
Walt Disney World Grand Floridian Resort & Spa
Orlando, FL
10.2000 - 10.2003
- Delivered a luxury level guest experience at Disney’s flagship resort, managing high volume check-ins, reservations, and complex guest needs with precision, professionalism, and brand aligned service excellence.
- Acted as a trusted first point of contact, providing tailored recommendations, resolving service issues, and creating a seamless arrival and departure experience for guests from around the world.
- Promoted resort offerings and applied strategic upsell techniques, contributing to revenue growth while ensuring accuracy in daily inventory management and cash/credit reconciliation.
- Coordinated guest transportation and facilitated smooth movement across resort locations, enhancing operational efficiency and guest satisfaction.
- Completed Disney University’s guest service excellence training, building a strong foundation in hospitality, communication, and brand representation that influences professional approach.
Skills
- Budget management
- Financial analysis
- Financial forecasting
- Regulatory compliance
- Data reporting
- Scheduling coordination
- Team collaboration
Timeline
Senior Executive Assistant
MTV IR/ Interventional Radiology
04.2019 - Current
Human Resources Supervisor
Delta Airlines
10.2017 - 03.2019
Emergency Department Secretary
Scripps Memorial Hospital
07.2016 - 10.2017
Emergency Department Secretary
Hilton Head Hospital
05.2013 - 06.2016
Medical Scheduling Coordinator
Dr. Young, Periodontics
08.2010 - 05.2013
Front Desk / Reservation Agent
Walt Disney World Grand Floridian Resort & Spa
10.2000 - 10.2003