Janice Rosario
Boston,MA
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
9
9
years of professional experience
Work History
Deputy Director of Operations
Block By Block
11.2022 - Current
- Led cross-functional teams for successful project execution and timely completion of milestones.
- Improved customer satisfaction ratings by proactively addressing concerns and implementing process improvements.
- Implemented new technology solutions to enhance overall operational performance and increase productivity levels.
- Managed vendor relationships to ensure high-quality services while maintaining cost-effective contracts.
- Mentored manager staff members, providing guidance on professional development opportunities that align with their individual career goals as well as organizational objectives.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Operations Service Manager
American Airlines
12.2018 - 11.2022
- Directed daily operations activities, ensuring smooth workflow across all departments involved in delivering services to customers.
- Coordinated with cross-functional teams to develop comprehensive solutions for complex business challenges.
- Delivered presentations to executive leadership and stakeholders outlining performance metrics, achievements, and future goals for the operations service department.
- Managed a team of service professionals to ensure high-quality customer satisfaction and timely resolution of issues.
- Developed strategic plans for the operations department, resulting in increased productivity and enhanced performance.
- Successfully managed change implementation projects in response to evolving market demands or internal requirements.
- Established strong relationships with clients, vendors, and partners to support long-term growth strategies in the industry.
Executive Assistant
Beth Israel Deaconess Medical Center
03.2016 - 12.2018
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Served as a liaison between departments to facilitate effective communication throughout the company.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
- Ensured smooth daily operations through consistent maintenance of office equipment, troubleshooting issues when necessary.
- Delivered exceptional organizational support enabling executive focus on high-level strategic initiatives fostering company growth.
Education
Bachelor of Science - Management
Bay State College, College of Arts and Sciences
Boston, MA12.2010
Skills
- Operations Management
- Scheduling Management
- Logistics Management
- Workforce Planning
- Executive Leadership
- Financial Management
- Teamwork and Collaboration
- Problem-Solving
- Excellent Communication
- Team Leadership
- Hiring and Onboarding
Languages
Portuguese
Native or Bilingual
Spanish
Professional Working
Timeline
Deputy Director of Operations
Block By Block
11.2022 - Current
Operations Service Manager
American Airlines
12.2018 - 11.2022
Executive Assistant
Beth Israel Deaconess Medical Center
03.2016 - 12.2018
Bachelor of Science - Management
Bay State College, College of Arts and Sciences
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