Taiten Luce

Deputy Director of Operations

Victory Visions LLC

09.2023 - Current

Established key performance indicators to measure success, driving continuous improvement efforts across the organization.
Developed crisis management plans in collaboration with senior leadership, enabling swift response times during critical situations.
Implemented new technology solutions to enhance overall operational performance and increase productivity levels.
Developed comprehensive training programs for staff, resulting in increased job proficiency and skill development.
Mentored junior staff members, providing guidance on professional development opportunities that align with their individual career goals as well as organizational objectives.
Devised risk mitigation strategies by analyzing potential threats within the organization''s operating environment, ensuring business continuity during unexpected challenges or disruptions.
Led cross-functional teams for successful project execution and timely completion of milestones.
Managed vendor relationships to ensure high-quality services while maintaining cost-effective contracts.
Facilitated conflict resolution among team members when necessary while promoting a collaborative atmosphere conducive to generating innovative ideas and solutions.
Enhanced operational efficiency by streamlining processes and implementing best practices in daily operations.
Optimized resource allocation by developing and implementing data-driven strategies for workforce management.
Ensured regulatory compliance within all aspects of operations, mitigating potential risks, and maintaining a strong reputation in the industry.
Collaborated with senior leadership to develop strategic plans for organizational growth and development.
Increased employee retention rates by fostering a positive work environment through team-building activities and open communication channels.
Oversaw day-to-day operations to keep organization running smoothly while meeting business goals.
Identified and pursued business development opportunities to grow organization and increase revenue.
Developed and implemented recommendations for service improvement.
Interacted well with customers to build connections and nurture relationships.
Assisted in recruiting, hiring and training of team members.
Trained and guided team members to maintain high productivity and performance metrics.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.