Janice Satterfield
Haw River,NC
Summary
Results-driven manager with expertise in customer service, team leadership, and complex problem-solving. Proven ability to optimize operations, develop training programs, and enhance employee engagement, driving significant improvements in service quality and operational efficiency.
Overview
41
41
years of professional experience
1
1
Certification
Work History
Manager
Dollar General
Mebane, NC
05.2016 - Current
- Oversaw daily operations, ensuring efficient store management and optimal inventory levels.
- Developed training programs for staff, enhancing team performance and customer service skills.
- Implemented loss prevention strategies, reducing shrinkage and protecting company assets.
- Analyzed sales trends to optimize product placement and improve merchandising strategies.
- Handled all scheduling and finishing payroll
- Redoing planograms and recovering store from skyshelves to cleaning and recovering the store
- Stocking and scheduling stockers
- Coordinated with suppliers to ensure timely stock replenishment and product availability.
- Managed employee schedules, optimizing labor costs while maintaining service standards.
- Led store audits, ensuring compliance with safety regulations and operational procedures.
- Fostered a positive work environment, promoting teamwork and employee engagement initiatives.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
Assistant Manager
Family Dollar
Burlington NC
12.2015 - 05.2016
- Oversaw daily operations, ensuring compliance with company policies and procedures.
- Developed training programs for new staff, enhancing team performance and efficiency.
- Managed inventory control systems, improving stock accuracy and availability.
- Implemented cost-saving initiatives, contributing to improved profitability within the store.
- Led team meetings to address challenges and foster a collaborative work environment.
- Established relationships with vendors to negotiate favorable terms and enhance supply chain efficiency.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Business Administrative Assistant
Alamance Community College
Graham, NC
12.2010 - 12.2015
- Coordinated administrative tasks to support faculty and staff in daily operations.
- Managed scheduling and logistics for meetings, events, and classes.
- Developed and maintained efficient filing systems for student records and documentation.
- Streamlined communication processes between departments to enhance collaboration.
- Assisted in the preparation of reports and presentations for academic programs.
- Led initiatives to update digital databases, ensuring accuracy and accessibility of information.
- Enhanced office efficiency by streamlining administrative processes and implementing time-saving tools.
- Increased productivity by creating organized filing systems for easy retrieval of documents and information.
- Managed sensitive information discreetly while adhering strictly to confidentiality protocols.
- Contributed to a positive work environment through proactive problem-solving and excellent interpersonal skills when interacting with colleagues.
- Ensured compliance with company policies and procedures by maintaining up-to-date knowledge of relevant regulations.
- Improved accuracy in data entry tasks by implementing quality control measures to catch errors before they become critical issues.
Head Accountant
Don Pennington Inc
Haw River, NC
03.2003 - 12.2010
- Led financial reporting and compliance initiatives to ensure accuracy and transparency in financial statements.
- Streamlined budgeting processes, improving forecasting accuracy and efficiency across departments.
- Mentored junior accountants, fostering professional development and enhancing team performance.
- Implemented new accounting software, optimizing workflows and reducing processing times significantly.
Head Accountant
Graham Electric Parts and Supply
Graham, NC
01.1985 - 03.2003
- Analyzed financial data to identify trends, providing strategic insights for executive decision-making.
- Developed internal controls that strengthened financial integrity and minimized risk exposure.
- Collaborated with cross-functional teams to align financial strategies with organizational goals effectively.
- Conducted comprehensive audits, ensuring adherence to regulatory standards and improving operational practices.
- Provided essential support during periods of change or restructuring by maintaining detailed records and assisting in transition processes as needed.
- Established effective internal controls, reducing the risk of fraud or mismanagement of funds.
- Ensured accurate payroll processing, adhering to all applicable labor laws and regulations.
- Conducted periodic risk assessments to identify potential areas of concern and implement mitigation strategies accordingly.
- Developed strong relationships with banking partners, securing favorable financing terms for the organization''s needs.
- Implemented robust inventory control measures to minimize losses due to obsolescence or shrinkage.
- Produced accurate monthly financial statements by diligently verifying all data entries and account balances.
- Developed comprehensive financial models to support executive decision-making processes.
- Reduced discrepancies in financial reports by meticulously reviewing and reconciling accounts.
- Played a key role in developing long-term strategic plans by providing valuable insights based on historical performance data analyses.
- Improved cash flow management, accurately forecasting revenue streams and expenditures.
- Maximized company profits with thorough budget analysis and cost reduction strategies.
- Ensured regulatory compliance by staying up-to-date on tax laws and filing timely tax returns for the company.
- Prepared monthly journal entries and reconciliations.
- Collaborated with external auditors to provide necessary documentation for annual audits, resulting in clean audit opinions each year.
- Reconciled accounts and created documents for monthly closure procedures.
- Reviewed documents and accounts for discrepancies and resolved variances.
Education
Associate of Science - Science
Alamance Community College
Graham, NC12-2015
Associate in Nursing - Nursing
Alamance Community College
Graham, NC12-2015
Associate in Accounting -
Alamance Community College
Graham, NC12-1989
Associate in Business Adminstration - Business Administration
Alamance Community College
Graham, NC12-1989
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Staff management
- Task delegation
- Goal setting
- Documentation and reporting
- Relationship building
- Strategic planning
- Operations management
- Project management
- Cross-functional teamwork
- Customer relationship management (CRM)
- Performance management
- Staff development
- Shift scheduling
- Sales techniques
- Policy implementation
- Conflict resolution
- Schedule preparation
- Sales management
- Workforce management
- Performance evaluations
- Business administration
- Budget control
- Financial management
- Expectation setting
Certification
Certified from UNC Chapel in Business Property Assessment
Certified From IRS in Personal Property Management
CNA Certification
Timeline
Manager
Dollar General
05.2016 - Current
Assistant Manager
Family Dollar
12.2015 - 05.2016
Business Administrative Assistant
Alamance Community College
12.2010 - 12.2015
Head Accountant
Don Pennington Inc
03.2003 - 12.2010
Head Accountant
Graham Electric Parts and Supply
01.1985 - 03.2003
Associate of Science - Science
Alamance Community College
Associate in Nursing - Nursing
Alamance Community College
Associate in Accounting -
Alamance Community College
Associate in Business Adminstration - Business Administration
Alamance Community College