Janice Segovia
Falls Church,VA
Summary
Dynamic customer service professional with a proven track record at Target, enhancing guest satisfaction through exceptional communication and personalized service. Skilled in managing high-volume workloads while maintaining attention to detail. Adept at fostering positive guest relations and educating customers on processes, ensuring a seamless experience.
Overview
7
7
years of professional experience
Work History
Guest Advocate & Overnight Fulfillment
Target
08.2019 - 07.2023
- Handled returns and exchanges professionally, maintaining positive relationships with guests while adhering to company policies.
- Increased guest satisfaction by engaging in friendly conversations and offering personalized recommendations.
- Assisted coworkers when needed in various departments in order to maintain smooth functioning of the store.
- Managed high-volume workloads under tight deadlines while maintaining focus on delivering exceptional service to every customer.
- Enhanced guest experience by providing exceptional customer service and addressing inquiries promptly.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Educated customers about billing, payment processing and support policies and procedures.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Front Desk Receptionist
Golds Gym
10.2016 - 03.2019
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected deposits, fees, and payments.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Education
Penn Foster Career School
Scranton, PASkills
- Exceptional communication
- Attention to detail while multitasking
- Resilience under pressure
- Guest relations
- Customer service
Timeline
Guest Advocate & Overnight Fulfillment
Target
08.2019 - 07.2023
Front Desk Receptionist
Golds Gym
10.2016 - 03.2019
Penn Foster Career School