Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Janice Silien

Miami,FL

Summary

Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Pharmacy Technician

Walgreens
Miramar, FL
02.2024 - 05.2025
  • Provided customer service to patients by answering questions about medications and health-related topics.
  • Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
  • Flagged potential side effects and allergies to prescribed medications for patients.
  • Prepared prescription transfers to other pharmacies.
  • Participated in continuing education and training to stay current with pharmacy practices and technology.

Order Processing Specialist

Polyconcept North America
Miami, FL
07.2015 - 04.2023
  • Review purchase orders assigned to internal queue and initiate contact with customers regarding any issues with their order
  • Monitor inbound email and phone queues and responds to basic questions regarding order status, price and availability, tracking information and order confirmation & invoices
  • Review artwork through Adobe Illustrator provided by the customer to ensure that it meets company decorating standards
  • Process solutions claims or replacement claims and/or resolve any customer complaints
  • Assisted customers by providing tracking information and resolving shipping issues

Education

Some College (No Degree) -

Bethune-Cookman University
Daytona Beach, FL

Skills

  • Detail Oriented
  • Account Management
  • Conflict resolution
  • Good communication skills
  • Order fulfillment
  • Organization
  • Data Entry
  • Microsoft Office

Certification

  • Florida State Claims Adjuster License - 2022

Timeline

Pharmacy Technician

Walgreens
02.2024 - 05.2025

Order Processing Specialist

Polyconcept North America
07.2015 - 04.2023

Some College (No Degree) -

Bethune-Cookman University

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