Janice Smith
Montgomery,AL
Overview
8
8
years of professional experience
Work History
Customer Service Representative
LoanMax Title Loans
Montgomery, AL
07.2023 - Current
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
Dual Sales Manager
Hampton Inn By Hilton
Hope Hull, AL
10.2022 - 06.2023
- Developed and implemented sales strategies to increase market share.
- Analyzed data to identify trends in customer behavior and develop plans accordingly.
- Provided technical support for customers when needed, answering questions about product features and capabilities.
Front Desk Agent
Double Tree Hotel By Hilton
Montgomery, AL
03.2022 - 10.2022
- Inputted guest information into computer system accurately and securely.
- Stayed current on promotions, discounts, packages, and offers available at the hotel.
- Performed light housekeeping duties such as stocking supplies or cleaning surfaces.
IT Consultant
Sykes Call Center
Montgomery, AL
04.2019 - 04.2020
- Conducted user training sessions to ensure that all users were able to use new technology efficiently.
- Implemented changes based on feedback received from internal and external customers regarding service quality.
Night Auditor/Assitant Manager
Home Inn and Suites
Montgomery, AL
08.2016 - 06.2019
- Maintained a secure environment for the protection of guests' property and assets.
- Compiled daily reports on hotel activity such as room occupancy, revenue totals, and other statistics.
- Ensured that all front desk personnel followed established procedures for guest check-in and check-out policies.
- Monitored hotel occupancy, rate availability, and special requests or needs of guests.
Timeline
Customer Service Representative
LoanMax Title Loans
07.2023 - Current
Dual Sales Manager
Hampton Inn By Hilton
10.2022 - 06.2023
Front Desk Agent
Double Tree Hotel By Hilton
03.2022 - 10.2022
IT Consultant
Sykes Call Center
04.2019 - 04.2020
Night Auditor/Assitant Manager
Home Inn and Suites
08.2016 - 06.2019