Jean McLennan
Lakeland,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Customer Service Representative
UHaul Moving And Storage Of Lakeland
Lakeland, FL
11.2019 - 09.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Trained new personnel regarding company operations, policies and services.
Community Coordinator
Impact!
Lakeland, Florida
04.2008 - 03.2019
- Pleasantly welcomed staff, community leaders and guests.
- Helped CEO with collection and analysis of data for preparation of progress reports.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Referred families to shelters, legal resources and educational programs.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Customer Service Representative
Northside Aluminum And Mobile Home Supply
Lakeland, Florida
09.2015 - 11.2016
- Answered constant flow of customer calls with minimal wait times.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Education
Associate of Science - Early Childhood Education
Polk State College
Winter Haven, FL05.2007
Skills
- Creative Problem Solving
- Customer Retention Strategies
- POS Systems and Ordering Platforms
- Building Customer Trust and Loyalty
- Order and Refund Processing
- Understanding Customer Needs
- Billing Adjustments and Refunds
- Inventory Management
- Verbal and Written Communication
- Upselling Products and Services
- Computer Proficiency
- Merchandise Orders and Exchanges
Certification
· OSHA 10
· MSSC Certified Production Technician
· PMMI Mechanical Components 1
Timeline
Customer Service Representative
UHaul Moving And Storage Of Lakeland
11.2019 - 09.2021
Customer Service Representative
Northside Aluminum And Mobile Home Supply
09.2015 - 11.2016
Community Coordinator
Impact!
04.2008 - 03.2019
Associate of Science - Early Childhood Education
Polk State College
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