Thomas Flores
Laredo,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
H-E-B
Laredo, TX
02.2022 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Collected carts from parking lot and designated return locations.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Delivered assistance and service by carrying packages and bags and securing customer purchases in vehicles.
Security Guard
Frontline Security & Investigations
Laredo, TX
07.2021 - 12.2021
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Sales Associate
Stripes
Laredo, TX
04.2021 - 07.2021
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Processed product returns and assisted customers with other selections.
- Prepared large cash deposits with zero discrepancies.
Cooker Operator
Burger King
Laredo, TX
11.2020 - 03.2021
- Updated and maintained run specifications and accurate product counts, and compared data against targets.
- Loaded raw products into machinery and removed, inspected and packaged final products for customers.
- Stored food in designated containers and storage areas to prevent spoilage and ready items for shipment or further processing.
- Upheld health and safety standards by maintaining clean equipment and workspaces.
Customer Service Representative
Popeyes
Laredo, TX
07.2019 - 07.2020
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Trained team members on cash register operation and cash handling.
- Quickly and accurately counted drawers at start and end of each shift.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Restocked and organized merchandise in front lanes.
Cashier
Taco Palenque
Laredo, TX
02.2019 - 05.2019
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
Cashier
Dairy Queen
Laredo, TX
06.2018 - 02.2019
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
Education
Bachelor of Science - Criminal Justice & Psychology
Texas A&M International University
Laredo, TX05.2023
High School Diploma -
Hector J Garcia Early College High School
Laredo, TX05.2020
Skills
- Cash Management
- Bilingual
- Ordering and Restocking
- Computer Proficiency
- Skilled in Microsoft Office
- Understanding Customer Needs
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Representative
H-E-B
02.2022 - Current
Security Guard
Frontline Security & Investigations
07.2021 - 12.2021
Sales Associate
Stripes
04.2021 - 07.2021
Cooker Operator
Burger King
11.2020 - 03.2021
Customer Service Representative
Popeyes
07.2019 - 07.2020
Cashier
Taco Palenque
02.2019 - 05.2019
Cashier
Dairy Queen
06.2018 - 02.2019
Bachelor of Science - Criminal Justice & Psychology
Texas A&M International University
High School Diploma -
Hector J Garcia Early College High School
Similar Profiles
Justin WileyJustin Wiley
Deli Lead at H-E-BDeli Lead at H-E-B
Kaden ZampiniKaden Zampini
Bagger, Checker, and Personal Shopper at H-E-BBagger, Checker, and Personal Shopper at H-E-B
Alexis GraebertAlexis Graebert
Service Manager at H-E-BService Manager at H-E-B
Wesley SteeleWesley Steele
Grocery Checker at H-E-BGrocery Checker at H-E-B
JESSICA CONTRERASJESSICA CONTRERAS
Customer Service Assistant at H-E-B GroceryCustomer Service Assistant at H-E-B Grocery