Janice Smith
Belvidere,IL
Summary
Highly involved leader with a constant drive to take on new challenges and help others reach the next level. Seeking innovative ways to bring creativity, organization, support, and experience to the table. Actively looking for career opportunities to apply extensive knowledge and strengths in customer service, leadership skills, and spiritual growth. Thrives on continuous professional challenges and eager to contribute expertise to make a meaningful impact in world.
Overview
13
13
years of professional experience
Work History
General Manager, Business Development
StarTrust Assets Management LLC.
2021.07 - Current
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
- Collaborated with cross-functional teams to develop innovative solutions.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reported issues to higher management with great detail.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
General Manager
Courtyard by Marriott
2018.06 - 2020.06
Assistant General Manager
Courtyard by Marriott
2017.02 - 2018.06
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Managed team schedule with eye for coverage needs and individual strengths.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
- Improved employee morale through recognition programs that acknowledged individual achievements and team successes.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Reported issues to higher management with great detail.
Operations and (Restaurant) Manager
Courtyard by Marriott
2016.06 - 2017.02
General Manager
Motel 6
2015.01 - 2016.02
Guest Service Representative
Courtyard by Marriott
2012.10 - 2015.01
Floating Front Desk Supervisor
2011.12 - 2012.10
- Floated between both properties based on needs.
Education
No Degree - General Studies
Rock Valley College
Rockford, ILHigh School Diploma -
Rockford Christian High School
Rockford, IL2006
Skills
- Team Leadership
- Decision-Making
- Teamwork and Collaboration
- Training and mentoring
- Goals and performance
- Business development and planning
- Staff Management
- Proficient in MS Office Software's
- Budget Forecasting
- Time Management
- Attention to Detail
- Problem-solving abilities
Timeline
General Manager, Business Development
StarTrust Assets Management LLC.
2021.07 - Current
General Manager
Courtyard by Marriott
2018.06 - 2020.06
Assistant General Manager
Courtyard by Marriott
2017.02 - 2018.06
Operations and (Restaurant) Manager
Courtyard by Marriott
2016.06 - 2017.02
General Manager
Motel 6
2015.01 - 2016.02
Guest Service Representative
Courtyard by Marriott
2012.10 - 2015.01
Floating Front Desk Supervisor
2011.12 - 2012.10
No Degree - General Studies
Rock Valley College
High School Diploma -
Rockford Christian High School
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