Troy Graff
Belvidere,IL
Summary
Skilled account management professional with proven track record in fostering client relationships, driving revenue growth, and managing complex accounts. Known for strong focus on team collaboration, adaptability, and delivering results. Expertise includes strategic planning, client communication, and problem-solving. Highly reliable and flexible in meeting changing business needs.
Overview
2
2
years of professional experience
Work History
Account Manager
White Cap Construction Supply Inc.
02.2025 - Current
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Reviewed Drawings and Spec sheets to supply the correct products with accurate quantities for customers.
Inside Sales Representative
White Cap Construction Supply Inc.
12.2023 - 02.2025
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Set up new accounts, established customer credit and set up payment methods.
Education
Bachelor in University Studies - Computer Applications, Organizational Leadership, Integrative Studies
Texas Tech University
Lubbock, Tx07-2023
Associates in Arts -
Rock Valley College
Rockford, Il01.2021
Skills
- Account management
- Customer service
- Teamwork and collaboration
- Detail oriented
- Goal oriented
- Issue resolution
Timeline
Account Manager
White Cap Construction Supply Inc.
02.2025 - Current
Inside Sales Representative
White Cap Construction Supply Inc.
12.2023 - 02.2025
Bachelor in University Studies - Computer Applications, Organizational Leadership, Integrative Studies
Texas Tech University
Associates in Arts -
Rock Valley College
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