Summary
Overview
Work History
Education
Skills
Timeline
Generic

JANICE THOMAS

Brodhead,Kentucky

Summary

Dynamic and results-driven PSR Care Coordinator at Senture LLC, skilled in documentation and claims management. Proven ability to enhance patient care through effective communication and organizational skills. Successfully streamlined processes, improving service delivery and client satisfaction while advocating for patient rights and ensuring compliance with health regulations.

Overview

13
13
years of professional experience

Work History

PSR Care Coordinator

Senture LLC
02.2022 - Current
  • Used company software and databases to maintain records of services performed
  • Maintained accurate and up-to-date documentation
  • Managed pre-certifications and verified insurance coverage.
  • Helping with PRV claim status.
  • Managed benefits

Home Care Coordinator /Lead Home Health Aide

Lifeline Home Health
02.2017 - 02.2022
  • Coordinated patient care plans with interdisciplinary teams to enhance service delivery and client satisfaction.
  • Monitored compliance with health regulations and standards, ensuring quality of care for all clients.
  • Developed training materials for new staff, promoting efficient onboarding processes and adherence to protocols.
  • Streamlined scheduling processes, optimizing caregiver assignments and reducing service gaps in patient coverage.
  • Facilitated communication between clients, families, and healthcare providers to address concerns and improve outcomes.
  • Implemented electronic health record systems for accurate documentation of patient interactions and care interventions.
  • Led initiatives to enhance caregiver training programs, resulting in improved service delivery consistency across teams.
  • Conducted regular follow-ups with patients to ensure satisfaction with provided services and address any concerns or needs.
  • Maintained a high level of customer satisfaction by addressing concerns promptly and professionally.
  • Enhanced patient care by coordinating and scheduling home healthcare services.
  • Advocated for clients'' rights throughout their interactions with healthcare professionals; ensuring they receive the appropriate levels of service according to their unique needs.
  • Monitored patients'' progress and adjusted care plans accordingly for optimal results.
  • Developed personalized care plans to address individual patient needs and preferences.
  • Trained new staff members on company policies, procedures, and best practices for home care coordination.
  • Ensured timely delivery of medications, supplies, and equipment for seamless in-home care provision.
  • Successfully negotiated client contract renewals to create increased revenue.

Mental Health Assistant

Cumberland River Behavioral Health
06.2012 - 01.2022
  • Supported therapeutic activities to enhance patient engagement and well-being.
  • Assisted in developing individualized care plans based on patient assessments.
  • Monitored patient behaviors, documenting observations for treatment team reviews.
  • Collaborated with multidisciplinary teams to ensure comprehensive patient care.
  • Provided crisis intervention support, de-escalating challenging situations effectively.
  • Educated patients on coping strategies and mental health resources available.
  • Trained new staff on operational procedures and best practices in patient care.
  • Maintained detailed records of patient progress, facilitating effective communication among healthcare team members.
  • Improved patient well-being by providing compassionate support and care in one-on-one and group settings.

Education

Associate of Arts - Mental Health

Somerset Community College
Somerset, KY
01-2007

Basic

Cornerstone Christian Corresponjdence
Townsend, GA
03-2004

Skills

  • Documentation
  • Organizational skills
  • Claims
  • Auth

Timeline

PSR Care Coordinator

Senture LLC
02.2022 - Current

Home Care Coordinator /Lead Home Health Aide

Lifeline Home Health
02.2017 - 02.2022

Mental Health Assistant

Cumberland River Behavioral Health
06.2012 - 01.2022

Associate of Arts - Mental Health

Somerset Community College

Basic

Cornerstone Christian Corresponjdence

Similar Profiles

CREATE PROFILE
JANICE THOMAS