Sheena Suntheimer
Columbus
Summary
Detail-oriented Care Coordinator with expertise in health insurance navigation and patient advocacy. Resolves claims issues efficiently, enhancing patient satisfaction and process efficiency. Proficient in case management and service coordination, addressing inquiries and complaints to ensure patient access and care solutions. Knowledgeable in healthcare policies, procedures, and standards.
Overview
10
10
years of professional experience
Work History
PSR- Care Coordinator
Quantum Health
Dublin
06.2021 - Current
- Assisted members and providers with health insurance information, improving satisfaction by clarifying benefits and network searches
- Created authorizations for medical procedures, ensuring timely access to care
- Resolved issues for members and providers pertaining to submitted claims, reducing claim processing delays
Stylist/Manager
Knockouts Men's Salon
New Albany
07.2019 - 05.2022
- Performed essential salon duties (cutting, cleanup, etc.), maintaining high client satisfaction
- Trained and mentored staff, improving team performance and service consistency
- Created work schedules and tracked attendance, optimizing staffing levels for peak hours
- Managed inventory and shop orders, ensuring product availability and reducing shortages
Stylist
SportClips
Upper Arlington
09.2018 - 07.2019
- Performed essential job functions such as cutting, clean up, and follow up with clients, enhancing client retention
- Managed opening and closing of store and cash drawer, ensuring accurate daily financial reconciliation
Cosmetology Instructor
Salon Schools Group
Columbus
05.2016 - 08.2018
- Instructed and corrected students on clinic floor, improving technical skills and service quality
- Educated students about Ohio State Board rules and regulations, ensuring compliance and exam readiness
- Delivered introductory and advanced classroom theory and practical teaching, supporting student success
Education
Managing Cosmetology, Instructor of Cosmetology - Cosmetology
Ohio State School of Cosmetology
Westerville, NE10-2010
High School Diploma -
Beechcroft
Columbus Ohio05-2001
Skills
- Health insurance navigation
- Claims resolution
- Provider coordination
- Patient advocacy
- Time management
- Effective communication
Timeline
PSR- Care Coordinator
Quantum Health
06.2021 - Current
Stylist/Manager
Knockouts Men's Salon
07.2019 - 05.2022
Stylist
SportClips
09.2018 - 07.2019
Cosmetology Instructor
Salon Schools Group
05.2016 - 08.2018
Managing Cosmetology, Instructor of Cosmetology - Cosmetology
Ohio State School of Cosmetology
High School Diploma -
Beechcroft