Kristin Morris
Scottsville
Summary
Compassionate Care Navigator with background in case management and care coordination within diverse healthcare settings. Possess strong skills in patient advocacy, interdisciplinary team collaboration, and resource allocation to improve patient outcomes. Demonstrated success in navigating complex healthcare systems, reducing hospital readmissions, and enhancing patient satisfaction.
Overview
15
15
years of professional experience
Work History
Care Navigator
United Health Group/Optum
02.2023 - Current
- Coordinated care plans for patients through effective communication with healthcare teams.
- Assisted patients in navigating health insurance options and accessing necessary services.
- Managed case documentation using electronic health record systems for patient tracking.
- Collaborated with community resources to connect patients with support services.
- Educated patients on treatment options and self-management strategies for chronic conditions.
- Conducted assessments to identify patient needs and develop personalized care strategies.
- Facilitated appointments and follow-ups to ensure continuity of patient care services.
- Advocated for patients' needs within the healthcare system to enhance their experience.
- Scheduled patient appointments and specific treatments.
- Identified community resources that could assist with meeting basic needs such as food banks or housing services.
- Maintained accurate records of patient interactions including assessments and interventions provided.
- Coordinated appointments with primary care providers, specialists, and other medical personnel.
- Reached out to doctors and healthcare providers to inquire about orders.
- Participated in quality improvement initiatives within the organization aimed at improving overall outcomes for patients served.
- Served as an advocate for vulnerable populations ensuring access to necessary services is not denied due to lack of financial means or language barriers.
- Conducted outreach activities to identify individuals who may need assistance or are at risk of developing health issues.
- Educated patients about preventive health measures such as diet, nutrition, exercise, activity levels, stress management techniques.
- Facilitated referrals for appropriate mental health services when indicated.
- Maintained professional relationships with healthcare providers.
- Confirmed patients received necessary support services such as medical care, housing and public benefits.
- Documented patient information in appropriate systems to guarantee care coordination throughout patient care continuum.
Surgical Technician
Advanced Dermatology of Charlottesville
06.2016 - Current
- Assists the Mohs surgeon by providing and controlling surgical instruments and equipment during the Mohs stages.
- Ensures that instruments and supplies are cleaned, sterilized, and available as needed.
- Provides hands on assisting with Mohs procedures and wound closures/repairs.
- Highlights of contributions:
- Assisted with procedures such as skin biopsies and skin cancer excision surgeries, and Mohs staged surgical procedures.
- Maintained accurate records during each stage of the Mohs surgical process, to include pictures and measurements.
- Helping physician examine and treat patients by assisting with instruments, injections, and suture removal.
- Recorded patients medical history, vital statistics, and test results in medical records.
- Knowledge of medical terminology and anatomy, especially as it pertains to dermatology and facial surgery.
- Transcribing the entire visit and assures documentation of patient care is complete.
- Instructed patients and family members on proper discharge care.
- Assisted surgical coordinators with referrals and scheduling surgical appointments.
- Calling patients daily for upcoming appointments to discuss discontinuing blood thinning medications, if necessary.
- Scanning documents, label documents, and place in appropriate folders in EMR.
- Wound care expertise.
- Problem resolution ability.
- Patient/family focused.
Certified Nursing Assistant Medical Surgical Unit
Sentara Martha Jefferson Hospital
03.2012 - 06.2016
- Assumed care and responsibilities of patients in 176 bed Magnet designated acute care facility under the supervision of staff RN’s.
- Assumed CNA role on 24 bed unit with a supervising team of 4-5 RN’s and 2-3 CNA’s with numerous volunteers.
- Served as preceptor to new hire CNA’s.
- Highlights of Contributions:
- Educate patients and caregivers to promote self-care with in patient’s functional limitations.
- Supported patients with customized patient teaching tools.
- Maintaining patient safety at all times.
- Contributed to organizational growth with preceptor duties instructing new CNA’s s in duties and responsibilities of the floor.
- Assist RN’s with bedside procedures such as chest tubes, wound care, PEG tubes, NG tubes, capnography, tracheostomy care, remote telemetry.
- Active member of care team and collaborates with other member of team to assure highest quality of care.
- Observe, record and analyze results of patient vitals and data according to DNV and HIPPA regulations.
- Implementation of quality-control and patient care initiatives resulting in excellent patient care satisfaction scores and Patient Excellence Award.
- Assist patients with all aspects of daily living activities including personal hygiene.
- Preformed EKG’s on patients.
- Placing and removal of Foley Catheters, discontinuing IV’s.
Dietary Technician
Envoy at the Village
02.2011 - 06.2011
- Assumed role of helping residents to choose dietary intake wisely in a nursing home setting of roughly 80 residents.
- Highlights of Contributions:
- Provided appropriate care to patients by evaluating and giving assistance to individual patients regarding meal selections.
- Guided patients on current and correct nutrition usage.
- Processed patient requests accurately and timely.
- Worked collaboratively and appreciated hard work of team members.
Education
High School -
Fluvanna County High School
Nursing Aid Certified -
Fluvanna County High School
BLS Certified -
Skills
- Educating patients
- NG tubes
- Hemovac maintenance
- Jackson Pratt maintenance
- Wound care
- Ostomy care
- End of life care
- Critical thinking
- Interpersonal skills
- Customer service
- Attention to detail
- Organization
- Leadership
- Problem solving
- Teamwork
- Time management
- Multitasking
- Remote telemetry
- Isolation proficiency
- Computerized Documentation
- Care coordination
- Patient advocacy
- Electronic health records
- Assessment skills
- Community resource navigation
- Quality improvement initiatives
- Health insurance navigation
- Patient education
- Team collaboration
- Effective communication
- Resource identification
Additional Information
Known as a loyal team player with an unwavering commitment to providing quality care and preventive medicine advocacy.
References
Christi Florence RN, Cornell 3 Charge RN, Sentara MJJH
References Available
True
Key Clinical Skills
- Educating patients, caregivers, staff and students.
- NG tubes
- Hemovac and Jackson Pratt maintenance
- Wound and Ostomy care
- End of life care
- Critical thinking, interpersonal skills, stellar customer service
- Attention to detail, organization, leadership, problem solving, exemplary teamwork, time management skills, and multitasking.
- Remote telemetry
- Isolation proficiency
- Computerized Documentation
- Wound care
Timeline
Care Navigator
United Health Group/Optum
02.2023 - Current
Surgical Technician
Advanced Dermatology of Charlottesville
06.2016 - Current
Certified Nursing Assistant Medical Surgical Unit
Sentara Martha Jefferson Hospital
03.2012 - 06.2016
Dietary Technician
Envoy at the Village
02.2011 - 06.2011
High School -
Fluvanna County High School
Nursing Aid Certified -
Fluvanna County High School